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The ActivEngage Blog

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  • ActivEngage is Laser Focused on Sales | Brian Pasch Podcast
    July
    2025
  • 🎙️ Podcast Feature: Ted Rubin on the Car Dealership Guy Podcast
    July
    2025
  • The Conversation That's Redefining Automotive Chat
    June
    2025
  • Find the Pony with Carol Marshall | ActivEngage x ASOTU
    June
    2025
  • Ted Rubin interview on ASOTU podcast - January 2025
    Auto Collabs Podcast: AI, Automotive Chat, and the Power of Human Connection
    February
    2025
  • Carol Marshall ASOTU podcast title - Human connection in a data driven world
    Revolutionizing Automotive Conversations: Insights from Carol Marshall of ActivEngage
    January
    2025
  • Carol and Camilla talk about messaging training that drives results
    Training the ActivEngage Team to Build Trust & Drive Results | Carol Marshall & Camilla Richards
    December
    2024
  • Carol and Randy Jeffrey Fully-Engaged interview
    Behind the Bubble: Randy's Approach to Messaging Excellence | Carol Marshall & Randy Jeffrey
    December
    2024
  • Dealer Talk Photo with Jen Suzuki Bill Reidy and Carol Marshall
    Driving Real Engagement in Chat | Carol Marshall & Bill Reidy with Jen Suzuki
    November
    2024
  • messaging online about an suv with a live agent from activengage
    Maximize Every Engagement: Turn Every Online Lead into a Dealership Showroom Experience
    October
    2024
  • Car Guy Coffee Podcast Panel at Kain 2024
    Carol Marshall and Eric Schlesinger Brew Solutions on the Car Guy Coffee Podcast at Kain 2024
    July
    2024
  • Atul Patel talks with Carol Marshall and Eric Schlesinger at KAIN 2024
    Atul Patel from Orbee Interviews Carol Marshall and Eric Schlesinger at Kain 2024
    June
    2024
  • Sharon Kitzman and Eric Schlesinger talk on Dominion DMS VUE Points
    Sharon Kitzman Interviews Eric Schlesinger on the VUE Points Podcast
    June
    2024
  • David Kain interviews Eric Schlesinger on CBT News Kain & Company
    David Kain Interviews Eric Schlesinger on Kain & Company / CBT News
    June
    2024
  • Carol Marshall and Jason Harris at NADA 2024
    Walk N Talk at NADA 2024 with Jason Harris and Carol Marshall
    May
    2024
  • ActivEngage + Orbee Conversation at NADA 2024
    ActivEngage + Orbee Integration Podcast at NADA 2024
    February
    2024
  • NADA2024 CBT NEWS ACTIVENGAGE
    Live Replay of ActivEngage x CBT News @ NADA 2024
      Jim Fitzpatrick: Hey everyone, Jim Fitzpatrick at the 2024 NADA convention and I am joined...
    February
    2024
  • Ted Rubin and Jim Fitzpatrick of CBT News
    The Key to Providing First-in-Class Digital Experiences
    Jim Fitzpatrick: For most dealerships, chat volume is higher than pre-COVID levels, indicating a gro...
    January
    2024
  • young digital native shopping on a personal laptop
    How to Engage with Digital Natives
    December
    2023
  • Ted Rubin, Jim Fitzpatrick, and Phil Battista
    Creating Digital Solutions for a New Age of Automotive Retail
    Jim Fitzpatrick: I wanna thank you so much for taking the time out of your busy schedule to join me ...
    September
    2023
  • Woman signing a contract on phone
    From Chat to Checkout: Optimizing the Digital Retail Funnel
    July
    2023
  • Ted Rubin CEO at AI Panel
    AI and Machine Learning Discussion Panel
    https://vimeo.com/856819312?share=copy Simon Baker: So come up and join me here. We're going to h...
    June
    2023
  • Ted Rubin x Jim Fitzpatrick CBT News
    AI Chatbots and Digital Retailing: How Do Customers Want to Communicate?
    Jim Fitzpatrick: As the industry moves further into a digital future, you need to be mindful of your...
    June
    2023
  • internet leads for car sales
    How to get Internet Leads for Car Sales
    May
    2023
  • Live chat integration with dealership CRM
    Benefits of Chat Integration in a Dealership CRM
    May
    2023
  • Level up with these car sales tips for beginners
    Car Sales Tips for Beginners
    April
    2023
  • How to Improve Customer Service in the Automotive Industry
    March
    2023
  • A Look Into the Car Buying Customer Journey
    March
    2023
  • What Should the Dealership Customer Experience Offer?
    March
    2023
  • BDC car dealership agents ready to assist!
    How to Be a Specialized BDC Car Dealership
    March
    2023
  • Ted Rubin ActivEngage CEO on Executive Spotlight interview
    Executive Spotlight x ActivEngage CEO Ted Rubin Interview
    Brian Ankney: Welcome to the Autosuccess Executive Spotlight.  I'm your host,  Brian Ankney.  Today ...
    March
    2023
  • Customer conversations for the win!
    Dealerships: Focus on Great Customer Conversations
    February
    2023
  • Make your dealership service department a profit powerhouse.
    How to Increase Service Lane Profits
    January
    2023
  • why dealers must have robust digital communication tools
    Why Dealers Must Have Robust Digital Communication Tools to Engage Car Buyers
    Narrator: You're watching Inside Automotive with Jim Fitzpatrick. Jim Fitzpatrick: Hey everyone I...
    January
    2023
  • Chat Integration with Car Dealer Website Providers Matters
    December
    2022
  • Why Car Dealers Love ActivEngage
    Why Car Dealers Love ActivEngage
    November
    2022
  • 5 Tips for Car Dealerships Starting Out With Live Chat
    5 Tips for Starting Out with Car Dealer Live Chat
    August
    2022
  • What to Look For When Opting For Automotive Chat Services
    July
    2022
  • If I Had a Car Dealership…
    If I Had a Car Dealership...
    May
    2022
  • How to Attract Car Shoppers this Tax Season
    How to Attract Car Shoppers this Tax Season
    March
    2022
  • How to Boost Your Dealership’s CSI Scores
    How to Boost Your Dealership's CSI Scores
    February
    2022
  • Dealerships: Focus on What You CAN Control
    Dealerships: Focus on What You CAN Control
    January
    2022
  • Misconceptions About Automotive Managed Messaging
    What to Look For in a Live Chat Vendor for Dealerships
    December
    2021
  • Why Your Dealership Needs a “No Bull” Messaging Provider
    Why Your Dealership Needs a “No Bull” Messaging Provider
    November
    2021
  • An Excellent Customer Experience Needs the Human Element
    An Excellent Customer Experience Needs the Human Element
    November
    2021
  • Attracting car buyers
    How Automotive SEO Helps Car Dealers
    October
    2021
  • Is Your Automotive Live Chat Provider…Providing?
    What Is Your Automotive Live Chat Provider Providing?
    October
    2021
  • Multitasking shoppers need digital marketing strategy
    Automotive Marketing Strategies For Car Dealers
    August
    2021
  • Omnichannel Messaging Advantage for Customers
    How to Increase Customer Retention as an Automotive Dealer
    July
    2021
  • How to Build the Best Internet Sales Dealership Processes
    June
    2021
  • 7 Tips for Dealership Marketing
    7 Tips for Car Dealership Marketing
    May
    2021
  • 10 Social Media Strategies for Car Dealerships
    11 Automotive Social Media Marketing Strategies
    May
    2021
  • 7 Car Dealership Advertising Ideas
    7 Car Dealership Advertising Ideas
    May
    2021
  • Dissecting Review Responses – How to Respond to Reviews Properly
    How to Respond to Reviews in Automotive Reputation Management
    March
    2021
  • What’s Your Chat Follow-Up Process?
    What's Your Chat Follow-Up Process?
    December
    2020
  • Quality Messaging with Randy Jeffrey
    A Closer Look at ActivEngage Quality - Featuring Randy Jeffrey
    December
    2020
  • ActivEngage facebook banner
    2 Reasons Why Car Dealerships Use ActivEngage for Facebook Leads
    November
    2020
  • Dealership questions about digital retailing
    What Is Automotive Digital Retailing & Why Does it Matter?
    October
    2020
  • Desaturated neon sign reads 'change'
    The Time for Change is Now: A Letter from our President
    June
    2020
  • Customer Journey Optimization for Car Dealerships
    Customer Journey Optimization for Car Dealers: Part 1
    December
    2019
  • car dealership holiday incentives for busy shoppers
    Automotive Marketing: How to Win Over Multitasking Shoppers – Part 3
    December
    2017
  • Tips for car dealership promotions and amenities
    Automotive Marketing: How to Win Over Multitasking Shoppers – Part 2
    December
    2017
  • Multitasking shoppers need digital marketing strategy
    Automotive Marketing: How to Win Over Multitasking Shoppers - Part 1
    November
    2017
  • Facebook Messenger Ads with ActivEngage
    How to Use Facebook Messenger Ads with ActivEngage
    September
    2017
  • Customer service scheduling image
    Dealership Service Department Best Practices
    July
    2017
  • SMS texting at the dealership
    Best Place to Work Podcast: An ActivEngage Story
    May
    2017
  • new activengage chat features
    4 Ways ActivEngage is Taking Live Chat to New Heights in 2017
    January
    2017
  • SMS texting at the dealership
    3 Ways to Jumpstart Text Conversations with Your Dealership
    September
    2016
  • accountability at the dealership
    Accountability: A Manager's Way to Success
    April
    2016
  • 4 Key Skills Your Dealership's Self-Managed Live Chat Team Should Have
    August
    2015
  • 6 Do's and Don'ts of Mobile Chat Conversations
    May
    2015
  • Risky Business: 3 Ways a Bad Outsourced Chat Team Can Hurt Your Sales
    February
    2015
  • build rapport with shoppers
    Use Live Chat to Build Rapport With Shoppers
    January
    2015
  • car dealership employees holidays
    Avoid Post-Holiday Blues and Boost Employee Morale
    December
    2014
  • 4 Reasons Why Shoppers Love Using Live Chat
    December
    2014
  • Emotional intelligence sells more cars
    Emotion + Information = Expert Selling
    December
    2014
  • Make dealership holidays more merry
    5 Ways to Spread Holiday Cheer to Your Dealership's Employees
    December
    2014
  • Calling from a business phone
    6 Do's and Don'ts For Handling Calls to Your Dealership
    November
    2014
  • live chat strategy for car dealers
    Use Live Chat to Promote Your Dealership’s Competitive Advantages
    November
    2014
  • Megaphone stop!
    7 Ways Live Chat Can Fail and How to Prevent Them
    November
    2014
  • auto dealer chat tips
    3 Live Chat Tips for Your Dealership's In-House Team
    October
    2014
  • live chat shepherds
    Chat Representatives Are Your Website's Shepherds
    October
    2014
  • Winter Tips for Better Dealership Processes
    Have You Winterized Your Dealership Processes Yet?
    October
    2014
  • Tips for Evaluating Your Live Chat Provider
    How to Evaluate Your Live Chat Provider
    September
    2014
  • Dog eating kid's homework
    Are These Excuses Keeping You From Test Chatting Live Chat Vendors?
    August
    2014
  • Chat customer service phrases to avoid
    4 Phrases Your Online Shoppers DON'T Want to Hear
    August
    2014
  • Dissatisfied-online-shoppers
    The Unfortunate Story of Neggy Lected, an Online Car Shopper
    August
    2014
  • Lessons in Live Chat from The Karate Kid
    August
    2014
  • overcome shopper distrust during the car buying experience
    7 Steps to Overcome Shopper Distrust
    July
    2014
  • How to Build a Better Dealership Culture
    Your Dealership Staff Wants a Culture of Appreciation
    July
    2014
  • is your live chat team that different from your sales team?
    Your Sales & Live Chat Teams Are Not That Different
    July
    2014
  • 5 unlikely places to promote live chat
    5 Unlikely Places You Can Promote Your Dealer Chat Service
    July
    2014
  • upgrade your online customer service with chat
    3 Ways to Improve Your Live Chat Game
    July
    2014
  • Soccer Stadium
    Be the Cristiano Ronaldo of Dealerships
    June
    2014
  • Car Dealership volunteer
    3 Reasons Community Involvement Benefits Your Dealership
    June
    2014
  • Don't use these words at the showroom
    Dealer Terminology You Should Never Use Around Your Customers
    June
    2014
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Recently Published

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ActivEngage is Laser Focused on Sales | Brian Pasch Podcast

Why Conversations—not Leads—Are the Real Game-Changer in Automotive Retail In this high-impact episode, ActivEngage…

🎙️ Podcast Feature: Ted Rubin on the Car Dealership Guy Podcast

The Human Advantage in Car Sales—And Why Ted Rubin Won’t Let It Die “Real…

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Conversations that Convert: Winner Chevrolet's Success with AE
8 years strong: See how Cherry Hill keeps winning online
8 Years Strong: See How Cherry Hill Imports Keeps Winning Online
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