14 Ways to Love Your Customers & Improve CSI Scores
Love is in the air! Specifically, the love for a great customer experience. As your revenue and profits rise, so should the quality of your customer experience.
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4 Major Customer Experience Trends to Watch Out for in 2021
Now that in-person meetings are strained by COVID-19 concerns, dealerships have an even greater challenge ahead of them. Learn how buyer behavior is changing in 2021 and how to adapt.
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How to Reap All the Benefits of Digital Retailing
Digital retailing is now an absolute necessity for dealers, but some features actually do more harm than good. Learn how to diagnose and deploy an effective digital retailing service today.
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5 Lead Generation Ideas to Add to Your Dealership’s Digital Marketing Strategy
Let’s face it, generating quality sales leads is a major challenge that every dealership must address. Here at ActivEngage, we recognize this challenge and have curated innovative tips for more effective lead generation exclusively for you.
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How to Conquer Car Buyers with Facebook Inventory Ads
With 30 million in-market car buyers on Facebook, it only makes sense to use Facebook inventory ads to your advantage. Learn how to optimize your Facebook inventory ads to conquer more car buyers and sell more cars.
The Buyer's Guide to Managed Chat
Many optimistic dealers who outsourced live chat at random have ended up being horribly disappointed. Don’t get stuck with subpar chat results. Instead, learn how to identify the good services from the bad apples.
Live Chat DIY Kit for Car Dealers
You can build an entire messaging strategy for your dealership with this comprehensive DIY kit! Learn how to implement the right tools, business processes, training, and more with this guide.
Seven Reasons Live Chat Fails
Arm your dealership with the knowledge to plan, implement and manage a chat strategy that effectively doubles the volume of leads generated from your website.
6 Dealership Email Fails and How to Prevent Them
Email is great. It’s convenient, fast, and virtually everyone uses it. So it’s perfect for prospect communication right? It might seem so until you discover how these common email mistakes can destroy your reputation.
The Repair Order For Your Dealership's Fixed Ops Strategy
Don’t let your dealership’s most profitable departments lose the Internet race to national repair chains and local service shops.
Is Your Dealership Mobile-Ready?
Everyone uses their mobile phones for just about everything these days. That includes shopping for vehicles on your website. Is your site built to accommodate your mobile visitors?
Live Chat: White Glove Style
Not all automotive chat providers offer a top-notch service. Some are only adequate at best while others struggle regularly with quality. Learn what makes a superior chat provider so much better.