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Messaging Software

SMS & Text Message Marketing Software for Automotive Dealerships

Make it Easier for Your Team to Convert Online Auto Shoppers

Get a Demo

ActivEngage Agent engages with consumer through SMS

Help Your Team Chat Smarter, Not Harder

Your team may be working twice as hard to get half the leads with the wrong lead generation tools. Help them increase sales opportunities with the proper chat and text messaging software from ActivEngage.

What Makes ActivEngage's Proprietary Software so Effective?

Our in-house development team, under leadership with a collective century of experience in the automotive industry, crafted this software specifically for those in the automotive industry. In addition to this expertise, our Customer Engagement Experts actively provide feedback on the platform as everyday users. There is no stone unturned here!

Web-Based Software

Rely on maximum stability when you use our web-based platform that handles 10,000+ conversations a day.

Reporting & Analytics

Keep track of your chat team’s success right within our messaging platform. Get accurate snapshots of performance with up to the minute reporting - from daily to yearly, and beyond.

PreRead™

Provide faster responses and a more streamlined customer experience with the ability to read what shoppers are typing before they press send.

Lead Form AutoFill

Eliminate re-keying errors and get to your next customer faster by having all lead information instantly detected and captured in a customizable lead form.

Media Sharing

Take and send videos, pictures, and other rich media in real-time, and save them in our media library for your team to use later.

CRM Integration

Our live chat/messaging platform perfectly integrates with your CRM, allowing us to send leads directly to it for your access, use, and review.

Lead Routing

Send a lead to the appropriate department at once, so no one on your team ever misses vital information. Sales, service, customer service matters -- we do it all.

Queueing conversations for multiple engagements

Chat Queues

The modern car shopper is always on the go, meaning Messenger and SMS/text conversations can span hours through the day. Pick them up right where you left off thanks to our sophisticated queue rotation system.

Mobile App

Take conversations to the lot and beyond. Message shoppers on the go with our easy-to-use application. Never miss a beat with mobile messaging capabilities.

Multi-Language Translation

Connect with your diverse shopper demographics using our in-console translate feature. With 14 languages available, nothing gets lost in translation.

Google Ads

Engage mobile shoppers in search engine results with our messaging feature for your Google Ads and Google Business listings. We let you meet the customer right at the front door of your digital dealership storefront.

Messenger

Leverage the power of Messenger on your Facebook Business Page and ads to connect with browsing social customers. Turn casual browsers into serious shoppers!

Benefits of ActivEngage Console for Car Dealerships

There are numerous benefits to using the ActiveEngage Console. Our unparalleled, award-winning customer communication software has several valuable features to improve your digital dealership storefront, increase efficiency, and drive sales- all from your smartphone, tablet, or computer. To better understand all the features of our industry-leading system’s messaging and engagement solutions, keep reading!

Web-based Messaging Console

How stable is our web-based messaging platform? Enough to handle 10,000+ engagements a day!

Single Sign-On (SSO)

Did you forget your long, complicated password? Not a problem! A single sign-on feature allows seamless login flow between our related software and other platforms.

Console Teams Sidebar

Are you a big dealer group with multiple BDC employees to monitor? Always be in the know with a handy staff organization sidebar that lets you see and access current online live chat agents.

In-Console & Desktop Notifications

Our software includes pop-up notifications so you never miss a conversational beat. Color-coded timing banners alert you to optimal response timing.

Multiple Conversations in One Window

Easily balance 2 or more customer conversations in the same window, on the same screen.

Messaging Translation

Accommodate your diverse, international/multi-cultural customer base while texting with 14 languages available for immediate translation.

Visitor Detail Analytics (Browser Data)

Enjoy unfettered access to the customer’s click-path journey on your dealership website. See the page — or pages — they’ve visited and continue to visit, and stay one step ahead of their needs to wow them.

Messaging History (Multiple Engagements)

Customers don’t like to repeat themselves! Live chat/messaging and SMS/text history allows you to review previous conversations to improve customer satisfaction and ensure they are heard and remembered. The result is a consistent customer experience with no hiccups.

Site Survey

Easily provide useful information about your dealership to all your messaging teams at once. Site survey notes are a great way to share promotions, incentives, and special offers, which can then be passed onto the consumer through conversation.

PreRead™ Consumer Responses

View customer messages as they are typing to best prepare a response and to respond in the most timely manner possible.

Pushing Pages

Push relevant pages at the end of your conversations to keep customers engaged and clicking around on your website after you’ve assisted them via live chat.

Rich Media Library (Pics & Video in Messaging)

Receive or send photos and videos to your customers - handy for looking over a prospective trade-in or touring a vehicle of interest.

Lead Form Auto-Fill

Vehicle information auto-fills with VIN entry - our software is pretty smart!

Canned Responses

When time is of the essence, utilize stored customizable, pre-written messages for general situations and to inform a customer it might be a minute before a response. A great time saver!

Transferring Messages / Messaging Concierge

Easily transfer conversations to another agent or representative as needed.

Monitoring Messages in Real-time

Quality control and assistance is super easy with the live chat monitor function. Guide your team by always having an eye on the action.

Whisper Feature for Management

Assist and/or coach messaging representatives silently and efficiently with messages for their eyes only.

Dealer Notes

Our employees are your employees! Designate specific directions to our agents that make them the perfect extension of your dealership’s specific customer service experience.

User Permissions / Administration of Users

Assign roles and permissions by groups or individuals within your organization. Capabilities include controlling who can view reporting, update passwords/usernames, monitor conversations, and more.

Dealer Assist

If we’re managing your live chat/messaging, you can take over a chat at any time. We won’t be offended!

Branded Website Graphics

Our messaging portals are easily customizable with your branding and colors for a seamless integration. We make sure to stay up-to-date with all OEMs so we are always in compliance and your site never gets dinged.

Proactive Invites

Our invites follow shopper behavior patterns and target specific customers at the right time when a conversation makes the most sense for where the shopper is in their journey.

Customized Communications

The invites are customizable to display exactly what you want them to say and can dynamically change depending on the page or shopper’s journey.

Inline Embedded Messaging Buttons

Your customers are never more than a click away from assistance with strategically placed inline messaging buttons.

Facebook Integration

Connect with shoppers and patrons through Messenger using our software.

Google Integration

Meet your customers where they are as quickly as possible. Add messaging to your Google business listing and win customers before they even enter your site.

AcceleRater Reputation Enhancement

Staying on top of company feedback has never been more important. AcceleRater puts you (or us!) in control of your company’s review management with easy ways to respond to, showcase, and organize your customers' feedback.

Craigslist Integration

Trackable SMS texting numbers in your listings help you sell more cars efficiently.

SMS Integration

Allow your shoppers to converse in the way that’s most convenient for them. Let me easily switch from website chat to an SMS conversation and vise versa.

Autotrader Integration

Win business and provide elite customer service by adding SMS to Autotrader listings.

OfferUp Integration

Sell more used vehicles on OfferUp by answering shopper questions with our OfferUp messaging integration.

In-Message Service Scheduling

With tools like In-Message service scheduling, you can send out service reminders and schedule their next visit immediately via text.

Finance/Credit Tools

With customer opt-in, the finance process has never been easier with tools like Qualifi that run credit in the background before a dealership visit.

ActivTarget Incentives

Irrelevant pop-ups are a thing of the past. ActivTarget tracks customer behavior to present them with the perfect offer for wherever they are in their customer journey.

Digital Retailing Integration

Well, what are you waiting for? Upgrade your messaging platform and enhance your customer communication with ActiveEngage today!

Have questions about ActivEngage's messaging software?

Get a Demo

Messaging Software

SMS & Text Message Marketing Software for Automotive Dealerships

Make it Easier for Your Team to Convert Online Auto Shoppers

Help Your Team Chat Smarter, Not Harder

Your team may be working twice as hard to get half the leads with the wrong lead generation tools. Help them increase sales opportunities with the proper chat and text messaging software from ActivEngage.

What Makes ActivEngage's Proprietary Software so Effective?

Web-Based Software

Reporting & Analytics

PreRead™

Lead Form AutoFill

Media Sharing

CRM Integration

Lead Routing

Chat Queues

Mobile App

Multi-Language Translation

Google Ads

Messenger

Benefits of ActivEngage Console for Car Dealerships

Console Features

Reporting & Analytics

Lead Delivery

Data Integration

Mobile App

Implementation

Messaging Graphics

Cross-Channel Engagement

Lead Quality Enhancements

Have questions about ActivEngage's messaging software?