How stable is our web-based messaging platform? Enough to handle 10,000+ engagements a day!
Did you forget your long, complicated password? Not a problem! A single sign-on feature allows seamless login flow between our related software and other platforms.
Are you a big dealer group with multiple BDC employees to monitor? Always be in the know with a handy staff organization sidebar that lets you see and access current online live chat agents.
Easily balance 2 or more customer conversations in the same window, on the same screen.
Accommodate your diverse, international/multi-cultural customer base while texting with 14 languages available for immediate translation.
Customers don’t like to repeat themselves! Live chat/messaging and SMS/text history allows you to review previous conversations to improve customer satisfaction and ensure they are heard and remembered. The result is a consistent customer experience with no hiccups.
Easily provide useful information about your dealership to all your messaging teams at once. Site survey notes are a great way to share promotions, incentives, and special offers, which can then be passed onto the consumer through conversation.
View customer messages as they are typing to best prepare a response and to respond in the most timely manner possible.
Push relevant pages at the end of your conversations to keep customers engaged and clicking around on your website after you’ve assisted them via live chat.
Receive or send photos and videos to your customers - handy for looking over a prospective trade-in or touring a vehicle of interest.
Vehicle information auto-fills with VIN entry - our software is pretty smart!
When time is of the essence, utilize stored customizable, pre-written messages for general situations and to inform a customer it might be a minute before a response. A great time saver!
Easily transfer conversations to another agent or representative as needed.
Quality control and assistance is super easy with the live chat monitor function. Guide your team by always having an eye on the action.
Assist and/or coach messaging representatives silently and efficiently with messages for their eyes only.
Our employees are your employees! Designate specific directions to our agents that make them the perfect extension of your dealership’s specific customer service experience.
Assign roles and permissions by groups or individuals within your organization. Capabilities include controlling who can view reporting, update passwords/usernames, monitor conversations, and more.
If we’re managing your live chat/messaging, you can take over a chat at any time. We won’t be offended!
Quickly search and reference technical vehicle data, reviews, comparisons, and more.
Push available vehicle history during a conversation for customer review. Our platform syncs with available CarFax details that can be shared on-the-fly.