Co-Managed Messaging
Flexible Co-Managed Car Dealer Chat Services
ActivEngage’s Co-Managed Messaging option gives you the freedom to scale our level of service based on your BDC’s needs. Save time and money, and never lose any after-hours opportunities. Let us be your backup BDC!
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Co-Managed Advantages
Scalable Auto Dealership Chat For Any BDC Size
24/7 Live Messaging Backup Coverage
3 Messaging Pickup Modes: Overflow, Race-to-Chat, and Afterhours
12 Second Pickup Time (Average)
Co-Managed Service Features
Dealer Chat Features That Make Serving Car Shoppers Easier
Moniters & Transfers
Our console enables your team to watch all of the action,
and transfers to other agents or salespeople are done in a click.
Takeover Requests
Are you free to assist the customer or answer a pressing question immediately? Just take over the chat! We won’t be offended.
Managed Backup
There are no bots in your BDC backup, just real customer engagement
experts who know how to build trust with your customers.
Chat Queues
Our smart-as-heck tech filters chats to the right agents at the right time. Filter by department, multi-lingual staff, and more!
Your Co-Managed Modes
Our Co-Managed Option Is Designed to Augment and Supplement Your Existing BDC
Standby
Can’t make it to a chat? It will redirect to our team automatically!
Race-to-Chat
Both your team and ours are pinged - the first one to the chat gets it!
Afterhours
We handle all messaging outside of your operating hours. Simple as that!
Award-Winning Backup Team
Rest Easy. Your Backup Team Has the Highest Quality Conversions in Automotive Retail.
Centrally Managed
A live team of managers, mentors, training & quality specialists to ensure constant high performance.
Dealership Training
Our team is trained on dealership practices and also has access to your unique dealer directives.
Service Backgrounds
Every customer engagement expert is vetted for deep customer service backgrounds.
Tenured Agents
Our agents have an average tenure of 2+ years. They’ve handled every type of car shopper!
