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Co-Managed Messaging

Flexible Co-Managed Car Dealer Chat Services

ActivEngage’s Co-Managed Messaging option gives you the freedom to scale our level of service based on your BDC’s needs. Save time and money, and never lose any after-hours opportunities. Let us be your backup BDC!
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ActivEngage conversation transferred to a dealer
Co-Managed Advantages

Scalable Auto Dealership Chat For Any BDC Size

24/7 Live Messaging Backup Coverage
3 Messaging Pickup Modes: Overflow, Race-to-Chat, and Afterhours
12 Second Pickup Time (Average)

Omnichannel Messaging for All Departments

5 stars

Highly-trained experts convert more quality leads, jump-start more deals, and provide more 5-star customer experiences on behalf of your dealership.

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“The ActivEngage chat reps do an exceptional job of answering shoppers’ questions quickly and engaging them enough to want to visit our physical location.”

David Sloane

Sloane Automotive Group

“The ActivEngage chat reps do an exceptional job of answering shoppers’ questions quickly and engaging them enough to want to visit our physical location.”

David Sloane

Sloane Automotive Group

Co-Managed Service Features

Dealer Chat Features That Make Serving Car Shoppers Easier

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Moniters & Transfers
Our console enables your team to watch all of the action, and transfers to other agents or salespeople are done in a click.
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Takeover Requests

Are you free to assist the customer or answer a pressing question immediately? Just take over the chat! We won’t be offended.

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Managed Backup
There are no bots in your BDC backup, just real customer engagement experts who know how to build trust with your customers.
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Chat Queues

Our smart-as-heck tech filters chats to the right agents at the right time. Filter by department, multi-lingual staff, and more!

Your Co-Managed Modes

Our Co-Managed Option Is Designed to Augment and Supplement Your Existing BDC

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Standby

Can’t make it to a chat? It will redirect to our team automatically!
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Race-to-Chat

Both your team and ours are pinged - the first one to the chat gets it!
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Afterhours

We handle all messaging outside of your operating hours. Simple as that!

“Since switching to ActivEngage we've converted more shoppers to customers than we ever had with our previous chat provider.”

Esmi Estrella

Classic Dealer Group

“Since switching to ActivEngage we've converted more shoppers to customers than we ever had with our previous chat provider.”

Esmi Estrella

Classic Dealer Group

Award-Winning Backup Team

Rest Easy. Your Backup Team Has the Highest Quality Conversions in Automotive Retail.

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Centrally Managed
A live team of managers, mentors, training & quality specialists to ensure constant high performance.
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Dealership Training
Our team is trained on dealership practices and also has access to your unique dealer directives.
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Service Backgrounds
Every customer engagement expert is vetted for deep customer service backgrounds.
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Tenured Agents
Our agents have an average tenure of 2+ years. They’ve handled every type of car shopper!

“We have been extremely happy with the product, the user experience, and the customer service.”

Michelle Bourget

Patrick Motors

“We have been extremely happy with the product, the user experience, and the customer service.”

Michelle Bourget

Patrick Motors

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Boost Your Online Customer Experience with a Backup BDC!

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