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Managed chat & Text

Maximize Your Car Dealership’s Opportunities with Industry-Leading Managed Messaging.

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5 stars
Highly-trained experts convert more quality leads, jump-start more deals, and provide more 5-star customer experiences on behalf of your dealership.
ActivEngage agent booking a service appointment through chat

Omnichannel Messaging for All Departments

ActivEngage Managed Messaging connects customers from your website (desktop and mobile), Facebook, Google, Craigslist, and Offerup to professionals 24/7. We take on any type of conversation with confidence, including sales, service, parts, finance, and customer service.
 
5 Star
Highly-trained experts convert more quality leads, jump-start more deals, and provide more 5-star customer experiences on behalf of your dealership.

Omnichannel Messaging for All Departments

ActivEngage Managed Messaging connects customers from your website (desktop and mobile), Facebook, Google, Craigslist, and Offerup to professionals 24/7. We take on any type of conversation with confidence, including sales, service, parts, finance, and customer service.

High-Quality Hires Equals High-Quality Results

We believe that people, not technology, sell cars. We also know that people buy from people they like. That is why we never subject your valued customers to unreliable chatbots and hire professionals who meet our quality standards.
Team of professional chat personnel

Customer Engagement Experts (CEEs)

Our highly-trained experts are referred to as Customer Engagement Experts, aka CEEs, and they have an average tenure of 2 years.
ActivEngage personal training

Hiring & Training Standards

  • Customer Service Background
  • Must Pass Typing, Grammar, & Personality Test
  • Background Check
  • 3-Weeks of Initial Training & Shadowing
  • On-Going Industry & Product Training
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Features that Boost Quality

Our CEEs use specialized tools to present every customer with the information they need, along with your dealership’s specific offers and messaging.
  • AE Console using PreRead
  • AE Console using Dealer Notes
  • AE Console using Co-Browse
  • AE Console using Chat Queues
  • AE Console using Lead Form Autofill
  • AE Console using Push Page

PreRead™

Dealer Notes

Co-Browse

Chat Queues

Lead Form Autofill

Push Page

Our Team Achieves Unmatched Results in the Automotive Industry

80% chat to lead conversion average
75% leads with phone numbers average
20% leads with preset appointments average
 
Example of online interface styles for branding
Graphics & User Experience

Brand, Color, & Font Compliance

Never worry about getting dinged by your OEM because we always stay up-to-date with changes and guidelines.

Specific Deployment Settings

Customizable launch settings engage customers at the right time and help improve customer experience.

Invite Message Customization

Chat & Text invites can be adjusted to welcome shoppers and highlight specifics about your brand/dealership.

Transition Between Devices

Conveniently switches from desktop chat to SMS texting or from Messenger to dealer site without compromising conversation quality.

Messaging Enhancements

With our suite of chat integrations, you don’t just get super leads; you can earn sold leads.

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Carfax

Sharable vehicle history reports build confidence in your buyers.
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Edmunds Data

Easily accessible & sharable vehicle specs help answer questions quickly.

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QualiFi

Prequalify shoppers with a soft credit pull obtained through chat.

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AcceleRater

Earn more 5-star reviews & customer experience insights through chat.

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Guided Retailing

Build signature-ready deals during the most enjoyable phase of the purchase process.

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Service Scheduling

Increase profits & appointment show rates with integrated service scheduling.

Partners & Integrations
ActivEngage managed chat partners
 
ActivEngage Example Console
Features for Hands-on Dealers

ActivAlerts

Never miss a sales opportunity with real-time appointment alerts.

Monitor

View live conversations in real-time.

Whisper

Make helpful suggestions to the chat rep if you see fit.

Reporting & Analytics

Stay up-to-date with easy to understand performance stats.

Transcripts & Chat Details

Dig deeper within individual conversations to analyze consumer trends.

Humanize Your Customer Experience & Drive More Happy Customers to Your Showroom Today!

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