High-Quality Hires Equals High-Quality Results
We believe that people, not technology, sell cars. We also know that people buy from people they like. That is why we never subject your valued customers to unreliable chatbots and hire professionals who meet our quality standards.
Customer Engagement Experts (CEEs)
Our highly-trained experts are referred to as Customer Engagement Experts, aka CEEs, and they have an average tenure of 2 years.
Hiring & Training Standards
- Customer Service Background
- Must Pass Typing, Grammar, & Personality Test
- Background Check
- 3-Weeks of Initial Training & Shadowing
- On-Going Industry & Product Training
Features that Boost Quality
Our CEEs use specialized tools to present every customer with the information they need, along with your dealership’s specific offers and messaging.
PreRead™
Dealer Notes
Co-Browse
Chat Queues
Lead Form Autofill
Push Page
Our Team Achieves Unmatched Results in the Automotive Industry
Graphics & User Experience
Brand, Color, & Font Compliance
Never worry about getting dinged by your OEM because we always stay up-to-date with changes and guidelines.
Specific Deployment Settings
Customizable launch settings engage customers at the right time and help improve customer experience.
Invite Message Customization
Chat & Text invites can be adjusted to welcome shoppers and highlight specifics about your brand/dealership.
Transition Between Devices
Conveniently switches from desktop chat to SMS texting or from Messenger to dealer site without compromising conversation quality.
Messaging Enhancements
With our suite of chat integrations, you don’t just get super leads; you can earn sold leads.
Carfax
Sharable vehicle history reports build confidence in your buyers.
Edmunds Data
Easily accessible & sharable vehicle specs help answer questions quickly.
Build signature-ready deals during the most enjoyable phase of the purchase process.
Partners & Integrations
Features for Hands-on Dealers
ActivAlerts
Never miss a sales opportunity with real-time appointment alerts.
Monitor
View live conversations in real-time.
Whisper
Make helpful suggestions to the chat rep if you see fit.
Reporting & Analytics
Stay up-to-date with easy to understand performance stats.
Transcripts & Chat Details
Dig deeper within individual conversations to analyze consumer trends.
