High-Quality Hires Equals High-Quality Results
Customer Engagement Experts (CEEs)
Hiring & Training Standards
- Customer Service Background
- Must Pass Typing, Grammar, & Personality Test
- Background Check
- 3-Weeks of Initial Training & Shadowing
- On-Going Industry & Product Training
Features that Boost Quality
PreRead™
Dealer Notes
Co-Browse
Chat Queues
Lead Form Autofill
Push Page
Graphics & User Experience
Brand, Color, & Font Compliance
Specific Deployment Settings
Invite Message Customization
Chat & Text invites can be adjusted to welcome shoppers and highlight specifics about your brand/dealership.
Transition Between Devices
Conveniently switches from desktop chat to SMS texting or from Messenger to dealer site without compromising conversation quality.
Messaging Enhancements
With our suite of chat integrations, you don’t just get super leads; you can earn sold leads.
Partners & Integrations
Features for Hands-on Dealers
ActivAlerts
Never miss a sales opportunity with real-time appointment alerts.
Monitor
View live conversations in real-time.
Whisper
Make helpful suggestions to the chat rep if you see fit.
Reporting & Analytics
Stay up-to-date with easy to understand performance stats.
Transcripts & Chat Details
Dig deeper within individual conversations to analyze consumer trends.