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Managed Chat & Text

The most evolved managed messaging service in automotive.

Get a Demo
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Highly-trained experts convert more quality leads, jump-start more deals, and provide more 5-star customer experiences on behalf of your dealership.

Omnichannel Messaging for All Departments

ActivEngage Managed Messaging connects customers from your website (desktop and mobile), Facebook, Google, Craigslist, and Offerup to professionals 24/7. We take on any type of conversation with confidence, including sales, service, parts, finance, and customer service.
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High-Quality Hires Equals

High-Quality Results

We believe that people, not technology, sell cars. We also know that people buy from people they like. That is why we never subject your valued customers to unreliable chatbots and hire professionals who meet our quality standards.
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Customer Engagement Experts (CEEs)

Our highly-trained experts are referred to as Customer Engagement Experts, aka CEEs, and they have an average tenure of 2 years.

Hiring & Training Standards

  • Customer Service Background
  • Must Pass Typing, Grammar, & Personality Test
  • Background Check
  • 3-Weeks of Initial Training & Shadowing
  • On-Going Industry & Product Training
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Features that Boost Quality

Our CEEs use specialized tools to present every customer with the information they need, along with your dealership’s specific offers and messaging.

PreRead™

Dealer Notes

Co-Browse

Chat Queues

Lead Form Autofill

Push Page

Unmatched Results

*Without Extra Integrations
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Graphics & User Experience

Brand, Color, & Font Compliance

Never worry about getting dinged by your OEM because we always stay up-to-date with changes and guidelines.

Specific Deployment Settings

Customizable launch settings engage customers at the right time and help improve customer experience.

Invite Message Customization

Chat & Text invites can be adjusted to welcome shoppers and highlight specifics about your brand/dealership.

Transition Between Devices

Customizable launch settings engage customers at the right time and help improve customer experience.
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Take Your Leads to the Next Level

Messaging Enhancements

With our suite of chat integrations, you don’t just get super leads; you can earn sold leads.
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Carfax

Sharable vehicle history reports build confidence in your buyers.
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Edmunds Data

Easily accessible & sharable vehicle specs help answer questions quickly.
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Prequalify shoppers with a soft credit pull obtained through chat.
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Gain further customer insights through trade valuations from chat.
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Earn more 5-star reviews & customer experience insights through chat.
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Build signature-ready deals during the most enjoyable phase of the purchase process.
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Service Scheduling

Increase profits & appointment show rates with integrated service scheduling.

Partners & Integrations

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Features for Hands-On Dealers

ActivAlerts

Never miss a sales opportunity with real-time appointment alerts.

Monitor

View live conversations in real-time.

Whisper

Make helpful suggestions to the chat rep if you see fit.

Reporting & Analytics

Stay up-to-date with easy to understand performance stats.

Transcripts & Chat Details

Dig deeper within individual conversations to analyze consumer trends.
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Humanize Your Customer Experience & Drive More Happy Customers to Your Showroom Today!