4 Major Customer Experience Trends to Watch Out for in 2021
A quick guide for today's digital dealers
The COVID-19 Pandemic set new customer service standards and changed trends
The COVID-19 Pandemic set new customer service standards, different expectations, and increased online car buying trends into motion. Lockdowns and social distancing thrust the advancement of the automotive industry into warp speed. Use this ebook as a guide to understanding customer expectations and to plan for the evolving future of automotive.
The four CX trends the ebook expands on:
- Omnichannel marketing is the new standard.
- Digital retailing is necessary for future success.
- Humanizing is not a place to cut corners.
- Consumers continue to demand transparency