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The ActivEngage Blog

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  • A person browsing a dealership website is greeted by a live person
    Your Website Isn't a Billboard — It's Your Most Influential Salesperson
    August
    2025
  • ActivEngage is Laser Focused on Sales | Brian Pasch Podcast
    July
    2025
  • 🎙️ Podcast Feature: Ted Rubin on the Car Dealership Guy Podcast
    July
    2025
  • The iOS 26 Update Car Dealers Can’t Ignore: Call Screening and Hold Assist Explained
    June
    2025
  • The Conversation That's Redefining Automotive Chat
    June
    2025
  • Find the Pony with Carol Marshall | ActivEngage x ASOTU
    June
    2025
  • The Engagement Gap: Why Your Dealership Is Losing Customers Before They Ever Step Inside
    February
    2025
  • Happy customer texting with a live dealership representative
    Message Received: How Live Interaction Builds Real Connections
    February
    2025
  • Carol Marshall interviews David Kain and Shaun 'NIFF' Kniffin of NCM
    The Future of Conversational Retailing in 2025
    February
    2025
  • Ted Rubin interview on ASOTU podcast - January 2025
    Auto Collabs Podcast: AI, Automotive Chat, and the Power of Human Connection
    February
    2025
  • ActivEngage @ NADA 2025 Logo
    NADA 2025 - Revolutionizing Automotive Retail with Live Conversations
    January
    2025
  • Carol Marshall ASOTU podcast title - Human connection in a data driven world
    Revolutionizing Automotive Conversations: Insights from Carol Marshall of ActivEngage
    January
    2025
  • Carol and Camilla talk about messaging training that drives results
    Training the ActivEngage Team to Build Trust & Drive Results | Carol Marshall & Camilla Richards
    December
    2024
  • Carol and Randy Jeffrey Fully-Engaged interview
    Behind the Bubble: Randy's Approach to Messaging Excellence | Carol Marshall & Randy Jeffrey
    December
    2024
  • Dealer Talk Photo with Jen Suzuki Bill Reidy and Carol Marshall
    Driving Real Engagement in Chat | Carol Marshall & Bill Reidy with Jen Suzuki
    November
    2024
  • Google business profile without chat
    Google Business Profile (GBP) Chat is Going Away. Now What?
    July
    2024
  • Car Guy Coffee Podcast Panel at Kain 2024
    Carol Marshall and Eric Schlesinger Brew Solutions on the Car Guy Coffee Podcast at Kain 2024
    July
    2024
  • Young man happy to chat with an ActivEngage agent online
    Effective Automotive Chat Solutions Enhance Customer Experiences
    June
    2024
  • Digital native young generation z consumers
    Engaging Digital Native Consumers: Essential Strategies for Automotive Dealerships
    June
    2024
  • Atul Patel talks with Carol Marshall and Eric Schlesinger at KAIN 2024
    Atul Patel from Orbee Interviews Carol Marshall and Eric Schlesinger at Kain 2024
    June
    2024
  • Sharon Kitzman and Eric Schlesinger talk on Dominion DMS VUE Points
    Sharon Kitzman Interviews Eric Schlesinger on the VUE Points Podcast
    June
    2024
  • David Kain interviews Eric Schlesinger on CBT News Kain & Company
    David Kain Interviews Eric Schlesinger on Kain & Company / CBT News
    June
    2024
  • Carol Marshall and Jason Harris at NADA 2024
    Walk N Talk at NADA 2024 with Jason Harris and Carol Marshall
    May
    2024
  • customers can be ready to buy a car now with the right incentives and customer experience
    Are Shoppers in the Market to Buy a Car Now?
    April
    2023
  • Dealer Service Retention Strategies for 2023
    March
    2023
  • Excite Car Buyers With a Virtual Test Drive
    February
    2023
  • Is Chat GPT ready to serve auto dealerships?
    Can ChatGPT Really Help Car Dealerships?
    January
    2023
  • How to Optimize Your Chat Widget for Dealership Websites
    January
    2023
  • Using Omnichannel Messaging for Car Dealers
    December
    2022
  • laptop customer engaging in live messaging
    3 Reasons You Need a Car Dealer Chat Platform
    November
    2022
  • Auto Dealer Analytics: GA4 Migration
    October
    2022
  • LivePerson Suspends Car Dealer Chat. We Can Help.
    LivePerson Car Dealer Chat Has Been Suspended. We Can Help.
    October
    2022
  • Why Your Car Dealership Should Use TikTok
    Why Your Car Dealership Should Use TikTok
    August
    2022
  • AutoChatter Newsletter – March 2022
    AutoChatter Newsletter - April 2022
    April
    2022
  • Conversational Commerce Needs Good Conversation
    Conversational Commerce Needs Good Conversation
    March
    2022
  • AutoChatter Newsletter – March 2022
    AutoChatter Newsletter - March 2022
    March
    2022
  • AutoChatter Newsletter – February 2022
    AutoChatter Newsletter - February 2022
    February
    2022
  • How to Reassure Customers in an Inventory Shortage
    How to Reassure Customers in an Inventory Shortage
    January
    2022
  • How to Sell More Cars with 10 Creative Dealership Promotion Ideas
    January
    2022
  • How Dealerships Can Prepare for a Successful 2022
    How Dealerships Can Prepare for a Successful 2022
    December
    2021
  • A Fixed-Op Focus is Key in a Chip Shortage
    Focus on Fixed Ops in a Chip Shortage
    September
    2021
  • How Carvana Shifted Customer Experience in the Automotive Industry
    How Car Dealerships Can Outpace Carvana
    August
    2021
  • Setting Up For Success During an Inventory Shortage
    Setting Up For Success During an Inventory Shortage
    August
    2021
  • The Importance of Car Dealership Digital Marketing
    July
    2021
  • Bots vs. Humans: From the Perspective of a Customer Engagement Expert.
    Automotive Chatbots vs. Human Guidance
    June
    2021
  • How Cox Automotive’s New Buyer Segments and DataWise™ Can Help Improve Your Sales Process
    How Cox Automotive's New Buyer Segments and DataWise™ Can Help Improve Your Sales Process
    May
    2021
  • What’s Your Chat Follow-Up Process?
    What is Conversational Commerce?
    May
    2021
  • New Social Advantage Ad Options!
    NEW! Social Advantage 2.0: Better Facebook Ads for Car Dealerships
    February
    2021
  • Dysfunctional robot answering conversation with confusing messages
    The Problems With Chatbots & Car Dealerships
    June
    2020
  • ActivEngage news update
    COVID-19: June Update from the ActivEngage President
    June
    2020
  • Happy woman chatting with dealership from home
    [WEBINAR] Getting Personal During Social Distancing with DealerSocket
    May
    2020
  • ActivEngage news update
    A COVID-19 Operations Update From Our Chairman
    April
    2020
  • Busy modern businesspeople
    How to Connect With Shoppers Digitally as Social Distancing Becomes Common Practice
    March
    2020
  • ActivEngage COVID-19 Response Message
    Committed to Our Customers During COVID-19
    March
    2020
  • car buyer trends 2019
    3 Easy Ways to Keep Up with Car Buyer Trends in 2019
    July
    2019
  • Auto inventory ads on social media
    How to Run Effective Automotive Facebook Ads for Dealerships
    February
    2019
  • Want More Quality Leads? Start Talking About Finance in Chat
    June
    2018
  • dealership live chat rescue feature
    Does Your Dealership Live Chat Team Need Rescuing?
    April
    2018
  • Google Click-to-Message: Your Secret Weapon for Mobile Ads
    September
    2017
  • Automotive Digital Marketing: Live Chat Helps During Slowing Car Sales
    How to Make the Most of Automotive Live Chat in a Slowing Economy [PODCAST]
    July
    2017
  • Chat and text growth in the auto industry
    What Car Buyers Want: Digital Channels for Today's Automotive Shoppers
    September
    2016
  • live chat tips for slow car sales
    Increase Leads & Test Drives in the Slowest Months for Car Sales
    September
    2015
  • live chat helps shoppers buy cars at work
    Live Chat Helps Shoppers Secretly Research Cars at Work
    June
    2015
  • Hire millennials at the car dealership
    4 Reasons Your Dealership Should Hire a Millennial Workforce
    March
    2015
  • how to use geofencing in chat
    How to Use Geofencing with Live Chat
    December
    2014
  • live chat strategy for car dealers
    Why You Need to Join the Mobile Chat Revolution
    November
    2014
  • get quality internet leads using emotional intelligence
    Why Your Dealership's Live Chat Team Needs Emotional Intelligence
    September
    2014
  • Digital Retailing
    How to Sell Cars with an iPad
    May
    2014
  • Live chat backup holiday fails
    Your Live Chat Backup Service is Unprepared for Murphy's Law
    February
    2014
  • Pumpkin carving
    What Breaking Bad's Gus Fring Can Teach You About Management
    July
    2012
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Recently Published

Your Website Isn’t a Billboard — It’s Your Most Influential Salesperson

In the automotive industry, every interaction either builds trust or burns it. Too many…

ActivEngage is Laser Focused on Sales | Brian Pasch Podcast

Why Conversations—not Leads—Are the Real Game-Changer in Automotive Retail In this high-impact episode, ActivEngage…

🎙️ Podcast Feature: Ted Rubin on the Car Dealership Guy Podcast

The Human Advantage in Car Sales—And Why Ted Rubin Won’t Let It Die “Real…

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Conversations that Convert: Winner Chevrolet's Success with AE
8 years strong: See how Cherry Hill keeps winning online
8 Years Strong: See How Cherry Hill Imports Keeps Winning Online
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    • 8 years strong: See how Cherry Hill keeps winning online
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