Below you'll find a list of all posts that have been categorized as “Uncategorized”
Your service department makes a lot of money for your dealership. In fact, that’s true for most car dealers (with a service department). Due to the continued need for regular maintenance, oil changes, and whatever other vehicle service you can think of, your service bays are a constant source of repeat business for a car dealership and is no small …
Brian Ankney: Welcome to the Autosuccess Executive Spotlight. I’m your host, Brian Ankney. Today my guest is Ted Rubin. He’s the President and CEO of Active Engage. Welcome Ted! Ted Rubin: Hey, thanks. I’m glad to be here! Brian Ankney: Cool, well let’s talk about the trends that you’re seeing right now. What trends are you seeing in dealer to …
In an era of cost-cutting automation, don’t lose sight of customer conversations. It can be easy to be tempted by possible savings when faced with the option to use a bot/AI. The reality is: You may be compromising earnings, both in the short and long term, by ignoring the great customer satisfaction that comes from having meaningful conversations that encourage …
It’s time to drive the thing! With more and more shoppers wanting to complete much of the car buying process online, how do you best build on the emotion of getting a new car? How do you convey the vehicle in a way the digital customer can get a feel for it in action before they come into your showroom? …
To non-dealership folks and those not well acquainted with the automotive industry, selling cars might seem like the most significant revenue generator and the most profitable part of the whole operation. After all, the lots are lined with tons of cars (well, at least they used to be). But while it does make up a large percentage of dealership profit, …
Artificial intelligence is always depicted as kind of scary in movies. It learns too much and becomes self-aware. It hates being handled by humans. It rebels. It kills or enslaves us all. Very dramatic! In reality, AI is a little more…boring? Funny? A novelty? I mean, people play chess with it sometimes. Its use in developing self-driving cars is off …
Narrator: You’re watching Inside Automotive with Jim Fitzpatrick. Jim Fitzpatrick: Hey everyone I’m Jim Fitzpatrick thanks so much for joining us on another edition of Inside Automotive right here at the CBT Automotive Network. Today we’re happy to have with us in the studio Mr. Ted Rubin who’s the Chief Executive Officer of ActivEngage a people-powered web-based live chat and …
As you may (or may not!) have heard, LivePerson Automotive is closing the hood on its direct-to-dealer automotive messaging platform on October 31, 2022. [EDIT: this date has changed, and LivePerson’s automotive messaging platform is now out of service as of 11/29/2022.] Being among the first live chat services for dealerships, we enjoyed a healthy competition with LivePerson that helped fuel …
Digital Dealer Las Vegas 2022 is a whirlwind of a time. It’s packed with content, and it’s A LOT to take in. Plus, the upcoming conference is in Las Vegas! That’s, like, the textbook destination for a crazy time. We’re not saying your time at Digital Dealer Conference & Expo Las Vegas 2022 is going to be The Hangover levels …
