Join us for another Behind the Bubble episode, where we sit down with Camilla Richards, Senior Manager of Training and Quality at ActivEngage. With 13 years of experience, Camilla shares her journey from live chat agent to leadership and unveils how ActivEngage transforms non-automotive experts into skilled conversation specialists. Discover our innovative 4-week training program, the art of building meaningful …
Behind the Bubble: Randy’s Approach to Messaging Excellence | Carol Marshall & Randy Jeffrey
In this episode, Randy, our Director of Messaging Operations, shares his 11+ year journey with the company, his transition from chat agent to leadership, and the evolution of our customer interactions. We dive into: The “Laughs” framework for meaningful conversations. How we adapted to a fully remote workforce during COVID. The balance of quality and quantity in customer metrics. 🌟 …
Driving Real Engagement in Chat | Carol Marshall & Bill Reidy with Jen Suzuki
In this episode of Dealer Talk with Jen Suzuki, she is joined by Bill Reidy, VP of Sales at ActivEngage, and Carol Marshall, COO of ActivEngage, as they dive into the evolving landscape of digital customer engagement in the automotive industry. In this segment, they discuss how automotive consumer expectations have shifted over time, with car buyers now seeking seamless, …
Maximize Every Engagement: Turn Every Online Lead into a Dealership Showroom Experience
The journey of automotive shoppers begins online. In today’s digital-first landscape, your dealership’s website is often the first interaction a potential customer has with your brand. Whether they arrive by a third-party link, organically, or from an OEM, your website becomes the starting point for their buying process. But with only 2% to 3% of visitors converting, how can you …
Carol Marshall and Eric Schlesinger Brew Solutions on the Car Guy Coffee Podcast at Kain 2024
Lou Ramirez: What’s going on car guys and car gals, it’s Lou Ramirez, the car guy , Fred Lennartz: and it’s Fred Lennartz, sub prime hero, Lou Ramirez: And we are having even more fun keeping you some of these double shots coming on the car guy coffee podcast at the Kain 2024. clients and friends event here in lovely …
Atul Patel from Orbee Interviews Carol Marshall and Eric Schlesinger at Kain 2024
Atul Patel: Hey, everybody, thanks for joining Atul Patel here, co founder and CEO of Orbee. I’m with Carol and Eric from ActivEngage. Thanks for joining me where we’re at the Kain 2024 event. It’s always fun to get together around this. I feel like it’s a balance of vendor networking, which is exactly what we’re doing here with integration …
Sharon Kitzman Interviews Eric Schlesinger on the VUE Points Podcast
Sharon Kitzman: Hello and welcome to VUE Points. Dominion DMS’s video podcast series where we highlight our vendor partners. I’m Sharon Kitzman. I’m president of Dominion DMS. And today I’m speaking to Eric Schlesinger. He is the Chief Revenue Officer for ActivEngage. Eric, it’s been a month, almost to the day, since the last time we chatted about the industry …
David Kain Interviews Eric Schlesinger on Kain & Company / CBT News
David Kane: Hello, and welcome to CBT news. My name is David Kane, I’m president of Kane automotive and this is Kain & Company. We are now proud to say that we are streaming on Roku, Apple TV and mobile devices. So you can watch us most anytime. Today I have a special guest, who’s a longtime friend of mine, …
Walk N Talk at NADA 2024 with Jason Harris and Carol Marshall
Jason Harris: Hey, hey, hey, what’s going on podcast nation it’s Jason Harris here and thank you for joining me on another episode of the walk and talk at NADA 2024. Today I have Carol with ActivEngage. Carol, thank you for taking the time to come chat with me. Carol Marshall: It is my pleasure. I love walking. Jason Harris: …