Carol and Camilla talk about messaging training that drives results

Training the ActivEngage Team to Build Trust & Drive Results | Carol Marshall & Camilla Richards

Written By AE Staff

Join us for another Behind the Bubble episode, where we sit down with Camilla Richards, Senior Manager of Training and Quality at ActivEngage. With 13 years of experience, Camilla shares her journey from live chat agent to leadership and unveils how ActivEngage transforms non-automotive experts into skilled conversation specialists. Discover our innovative 4-week training program, the art of building meaningful …

Behind the Bubble: Randy’s Approach to Messaging Excellence | Carol Marshall & Randy Jeffrey

Written By AE Staff

In this episode, Randy, our Director of Messaging Operations, shares his 11+ year journey with the company, his transition from chat agent to leadership, and the evolution of our customer interactions. We dive into: The “Laughs” framework for meaningful conversations. How we adapted to a fully remote workforce during COVID. The balance of quality and quantity in customer metrics. 🌟 …

Dealer Talk Photo with Jen Suzuki Bill Reidy and Carol Marshall

Driving Real Engagement in Chat | Carol Marshall & Bill Reidy with Jen Suzuki

Written By AE Staff

In this episode of Dealer Talk with Jen Suzuki, she is joined by Bill Reidy, VP of Sales at ActivEngage, and Carol Marshall, COO of ActivEngage, as they dive into the evolving landscape of digital customer engagement in the automotive industry. In this segment, they discuss how automotive consumer expectations have shifted over time, with car buyers now seeking seamless, …

messaging online about an suv with a live agent from activengage

Maximize Every Engagement: Turn Every Online Lead into a Dealership Showroom Experience

Written By AE Staff

The journey of automotive shoppers begins online. In today’s digital-first landscape, your dealership’s website is often the first interaction a potential customer has with your brand. Whether they arrive by a third-party link, organically, or from an OEM, your website becomes the starting point for their buying process. But with only 2% to 3% of visitors converting, how can you …

Car Guy Coffee Podcast Panel at Kain 2024

Carol Marshall and Eric Schlesinger Brew Solutions on the Car Guy Coffee Podcast at Kain 2024

Written By Carol Marshall

Lou Ramirez: What’s going on car guys and car gals, it’s Lou Ramirez, the car guy , Fred Lennartz: and it’s Fred Lennartz, sub prime hero, Lou Ramirez: And we are having even more fun keeping you some of these double shots coming on the car guy coffee podcast at the Kain 2024. clients and friends event here in lovely …

Atul Patel talks with Carol Marshall and Eric Schlesinger at KAIN 2024

Atul Patel from Orbee Interviews Carol Marshall and Eric Schlesinger at Kain 2024

Written By Carol Marshall

Atul Patel:  Hey, everybody, thanks for joining Atul Patel here, co founder and CEO of Orbee. I’m with Carol and Eric from ActivEngage. Thanks for joining me where we’re at the Kain 2024 event. It’s always fun to get together around this. I feel like it’s a balance of vendor networking, which is exactly what we’re doing here with integration …

Sharon Kitzman and Eric Schlesinger talk on Dominion DMS VUE Points

Sharon Kitzman Interviews Eric Schlesinger on the VUE Points Podcast

Written By AE Staff

Sharon Kitzman:  Hello and welcome to VUE Points. Dominion DMS’s video podcast series where we highlight our vendor partners. I’m Sharon Kitzman. I’m president of Dominion DMS. And today I’m speaking to Eric Schlesinger. He is the Chief Revenue Officer for ActivEngage. Eric, it’s been a month, almost to the day, since the last time we chatted about the industry …

David Kain interviews Eric Schlesinger on CBT News Kain & Company

David Kain Interviews Eric Schlesinger on Kain & Company / CBT News

Written By AE Staff

David Kane: Hello, and welcome to CBT news. My name is David Kane, I’m president of Kane automotive and this is Kain & Company. We are now proud to say that we are streaming on Roku, Apple TV and mobile devices. So you can watch us most anytime. Today I have a special guest, who’s a longtime friend of mine, …

Carol Marshall and Jason Harris at NADA 2024

Walk N Talk at NADA 2024 with Jason Harris and Carol Marshall

Written By Carol Marshall

 Jason Harris:  Hey, hey, hey, what’s going on podcast nation it’s Jason Harris here and thank you for joining me on another episode of the walk and talk at NADA 2024. Today I have Carol with ActivEngage. Carol, thank you for taking the time to come chat with me. Carol Marshall:  It is my pleasure. I love walking. Jason Harris:  …