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ActivEngage and Dealersocket Partner for service appointments

ActivEngage, Inc. Partners with DealerSocket to Offer Omnichannel Service-Scheduling Options for Car Dealers

June 12, 2017 (Orlando, FL) – ActivEngage, Inc., the most trusted brand in automotive live chat, is proud to announce a new service scheduling integration with DealerSocket, the automotive retail industry’s leading integrated technology platform.

Under the new partnership, DealerSocket customers will now be able to leverage ActivEngage’s expertly-trained chat team to convert conversations into service appointments. Participating dealers will also benefit from increased productivity of parts and service departments, higher customer engagement across devices, streamlined communication to efficiently load the shop, and increased repair order volume.

This integration provides dealers a more effective way to streamline communication and increase repair order revenue while delivering an exceptional online experience to aftermarket shoppers.

On the partnership and how the unique service scheduling feature will impact dealers, Todd Smith, CEO of ActivEngage, said, “DealerSocket recognizes the power of giving online shoppers the opportunity to interact with dealers in real-time via messaging solutions like chat, text, or social media to set appointments. This relationship will allow our company improve the online consumer experience while creating better results for the dealer.”

 

About ActivEngage

Since 2007, ActivEngage has provided the most trusted automotive live chat software and managed chat service to automotive businesses around the world. ActivEngage employs professional Live Chat Specialists expertly trained to answer inquiries and generate additional sales and service opportunities. Additionally, with ActivEngage’s innovative web-based software, dealerships can build relationships with online customers and provide concierge-level customer service. ActivEngage has ranked five times as a Top Rated Chat Product Award Winner in the DrivingSales Dealer Satisfaction Awards and is a five-time Diamond Award Winner in the Dealers’ Choice Awards. Visit www.activengage.com for more information.

About DealerSocket

DealerSocket is a leading automotive technology platform that helps dealerships in the United States, Canada, and Australia improve profitability through a fully integrated suite of marketing, sales, service, customer experience, DMS, websites, data mining, and inventory management solutions. Headquartered in San Clemente, Calif., DealerSocket employs more than 1,000 people, and serves more than 10,000 dealerships and 300,000 active users in the United States, Canada, and Australia. DealerSocket’s advanced technology provides benchmarking data that paces the industry, and its insightful experts identify trends and develop strategic roadmaps that help dealers optimize processes and operate more profitably. Visit dealersocket.com for more information.

new activengage chat features

4 Ways ActivEngage is Taking Live Chat to New Heights in 2017

Happy New Year! For many months, we’ve been hard at work, looking for ways to transform digital communications between businesses and the customers they serve. And we’re proud to finally let the cat out of the bag and announce a series of new ActivEngage chat features that will help dealerships enhance and deepen conversations with consumers.

New Year, New ActivEngage Chat Features

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Facebook Messenger

Facebook Messenger Integration

Over 100 million people use Facebook in the US. And while you probably already have a Facebook business page, maybe even have some Facebook ads running, are you TRULY engaging your social audience? You finally can.

Thanks to our newest ActivEngage integration, connecting with car buyers in real-time via Facebook is easier than ever. With our new Facebook Messaging feature, you’ll be able to:

  • Increase your engagement opportunities by turning static ads into conversations
  • Leverage your social media footprint to set more appointments
  • Reach in-market audiences using Facebook’s targeting intelligence
  • Improve the effectiveness of your ads by learning which messages are winning with shoppers

Google Click-To-Message

SMS Google AdWords Integration

Do you currently invest in Google AdWords? If so, we have excellent news: one of our newest features allows serious shoppers that click on your pay-per-click ad to message your dealership in real-time via SMS! That means you can:

  • Launch ActivEngage SMS texting directly from Google search result pages
  • Leverage texting as another method of contact with today’s always-on shoppers
  • Engage more mobile shoppers with click-to-text technology
  • Convert text messages into appointments for your dealership
  • Get more out of your investment in Google AdWords campaigns

In-Chat Service Scheduling

Service Scheduling in chat

We are also proud to announce the roll-out of our new in-chat service scheduling feature! This new service offering will allow us to support your fixed operations performance and help your service advisors focus on in-drive customers and repair order value. Thanks to this new feature your dealership has the ability to:

  • Leverage an outside team to fill your service lanes
  • Rely on seasoned experts trained to build tickets and schedule future appointments
  • Streamline appointment logistics in real-time from your DMS
  • Reduce phone wait time for all service customers
  • Create a better customer experience and increase satisfaction scores
  • Maximize the productivity of your service team by letting them focus on what they do best!

ActivAlerts for Managers

ActivEngage manager tools

On average, 26% of ActivEngage chat and text appointments result in a sale — and we aim to increase that number and your bottom line in 2017 with ActivAlerts.

ActivAlerts is a free new feature included in the ActivEngage managed chat service that provides your management team with the details of each appointment made at your dealership. With ActivAlerts, your team can:

  • Immediately receive essential customer details for each appointment
  • Fill your showroom and get appointments delivered to your sales team
  • Know the needs of customers before they walk into your showroom
  • Create a higher quality customer experience

Take lead generation to the next level!

Want to learn more about our newest ActivEngage chat features and how you can leverage them to ramp up your sales opportunities in 2017? Send us a text or chat with us now!

ActivEngage and Mazda Partnership

ActivEngage Selected as Mazda Canada Partner for Live Chat

OEM Leverages Chat to Create Instant Connections with Online Shoppers

Orlando, FL. December 2016—ActivEngage, Inc., the most trusted brand in automotive live chat, announced today that it is now the exclusive provider of live chat services for Mazda Canada Inc.

Today’s car shoppers expect the highest level of service and information from Mazda Canada. In order to meet these expectations, Mazda Canada entrusted ActivEngage’s highly-trained team of Live Chat Specialists with the responsibility of representing the Mazda Canada brand and providing quality chat conversations that surpass the standards of its customer base.

Michael Tsang, Manager of Interactive Marketing at Mazda Canada, commented on the partnership, “We chose to incorporate live chat into our digital marketing strategy in order to keep pace with the rapid changes in consumer preferences and increased expectations online. After comparing multiple chat providers, the ActivEngage team has demonstrated that its live chat team is the best of its kind. We are confident in our decision to provide real-time communication for our customers and look forward engaging the online community on our website.”

On being selected to manage live chat on behalf of Mazda Canada, Ted Rubin, COO of ActivEngage, said, “We are excited to provide our managed chat solution to Mazda Canada. Mazda’s commitment to providing an exceptional online experience to its customers is impressive, and we are equally committed to helping Mazda Canada achieve even greater success.

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About Mazda Canada:
Mazda Canada Inc. is responsible for the sales and marketing, customer service and parts support of Mazda vehicles in Canada. Headquartered in Richmond Hill, Ontario, Mazda Canada has a nationwide network of 165 dealerships. For additional information about Mazda Canada visit: www.media.mazda.ca

About ActivEngage:
Since 2007, ActivEngage has provided the most trusted automotive live chat software and professionally managed chat service to dealerships, automotive groups and manufacturers around the world. With ActivEngage’s web-based software, dealerships can build relationships with their online customers and provide a concierge-level of customer service. ActivEngage also employs professional Live Chat Specialists in its Orlando and Las Vegas offices who are expertly trained to answer inquiries and generate additional sales opportunities on behalf of dealerships. To learn more about ActivEngage, please visit www.activengage.com.