June 12, 2017 (Orlando, FL) – ActivEngage, Inc., the most trusted brand in automotive live chat, is proud to announce a new service scheduling integration with DealerSocket, the automotive retail industry’s leading integrated technology platform.
Under the new partnership, DealerSocket customers will now be able to leverage ActivEngage’s expertly-trained chat team to convert conversations into service appointments. Participating dealers will also benefit from increased productivity of parts and service departments, higher customer engagement across devices, streamlined communication to efficiently load the shop, and increased repair order volume.
This integration provides dealers a more effective way to streamline communication and increase repair order revenue while delivering an exceptional online experience to aftermarket shoppers.
On the partnership and how the unique service scheduling feature will impact dealers, Todd Smith, CEO of ActivEngage, said, “DealerSocket recognizes the power of giving online shoppers the opportunity to interact with dealers in real-time via messaging solutions like chat, text, or social media to set appointments. This relationship will allow our company improve the online consumer experience while creating better results for the dealer.”
Since 2007, ActivEngage has provided the most trusted automotive live chat software and managed chat service to automotive businesses around the world. ActivEngage employs professional Live Chat Specialists expertly trained to answer inquiries and generate additional sales and service opportunities. Additionally, with ActivEngage’s innovative web-based software, dealerships can build relationships with online customers and provide concierge-level customer service. ActivEngage has ranked five times as a Top Rated Chat Product Award Winner in the DrivingSales Dealer Satisfaction Awards and is a five-time Diamond Award Winner in the Dealers’ Choice Awards. Visit www.activengage.com for more information.
DealerSocket is a leading automotive technology platform that helps dealerships in the United States, Canada, and Australia improve profitability through a fully integrated suite of marketing, sales, service, customer experience, DMS, websites, data mining, and inventory management solutions. Headquartered in San Clemente, Calif., DealerSocket employs more than 1,000 people, and serves more than 10,000 dealerships and 300,000 active users in the United States, Canada, and Australia. DealerSocket’s advanced technology provides benchmarking data that paces the industry, and its insightful experts identify trends and develop strategic roadmaps that help dealers optimize processes and operate more profitably. Visit dealersocket.com for more information.