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Best Place to Work Podcast with ActivEngage

Best Place to Work Podcast: An ActivEngage Story

“Your company doesn’t have a culture. It is a culture.”
– Simon Sinek

For 10 years, ActivEngage has provided the most trusted live chat service to automotive businesses around the world. We lead a diverse team of skilled and driven professionals united by a shared goal: helping our automotive clients build lasting relationships with their customers.  

But at ActivEngage, we don’t just provide a service focused on relationships. We’ve made it the foundation for how we work as a team, invest in our community, and value our staff. We are proud to have built and continue to build a staff that is proud to be on a world class team revolutionizing digital communication.

ActivEngage Recognized as a “Best Place to Work”

From day one, owners Ted Rubin and Todd Smith built ActivEngage to be an employee-focused company. They’re firm believers that a successful company demands engaged employees and a culture that promotes innovation, quality, and responsibility. And thought it started with the co-founders, every single employee at ActivEngage contributes to making it a great place to work.

Recently, our co-founders had the pleasure of sharing ActivEngage’s story at the Best Place to Work Podcast with Mike Sudyk. They covered topics such as:

  • How and why ActivEngage was started 10 years ago
  • How the company has grown and evolved throughout the years
  • What the communication processes are like within the company
  • How our company culture has evolved and continues to change
  • Core leader advice on developing a unique company culture

As Molly Graham, former Culture Manager at Facebook, said in an interview, “your company’s story is the backbone on which everything else is founded.” ActivEngage’s story is a pretty interesting one — and we’re still writing it. As our company continues to grow and evolve, we will continue innovating, learning, and refining. In the words of CEO, Todd Smith:

“Learn your culture, learn what drives you, and then learn to accelerate it. Every company is unique.”

Grow Your Career with ActivEngage

We’re always looking for driven professionals to join us in leading the way in innovative technology and to inspiring conversations that create powerful experiences for our clients and the customers they serve. If you’re looking to take your career to new heights, visit www.activengage.com/careers to learn more about our job opportunities.

new activengage chat features

4 Ways ActivEngage is Taking Live Chat to New Heights in 2017

Happy New Year! For many months, we’ve been hard at work, looking for ways to transform digital communications between businesses and the customers they serve. And we’re proud to finally let the cat out of the bag and announce a series of new ActivEngage chat features that will help dealerships enhance and deepen conversations with consumers.

New Year, New ActivEngage Chat Features

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Facebook Messenger

Facebook Messenger Integration

Over 100 million people use Facebook in the US. And while you probably already have a Facebook business page, maybe even have some Facebook ads running, are you TRULY engaging your social audience? You finally can.

Thanks to our newest ActivEngage integration, connecting with car buyers in real-time via Facebook is easier than ever. With our new Facebook Messaging feature, you’ll be able to:

  • Increase your engagement opportunities by turning static ads into conversations
  • Leverage your social media footprint to set more appointments
  • Reach in-market audiences using Facebook’s targeting intelligence
  • Improve the effectiveness of your ads by learning which messages are winning with shoppers

Google Click-To-Message

SMS Google AdWords Integration

Do you currently invest in Google AdWords? If so, we have excellent news: one of our newest features allows serious shoppers that click on your pay-per-click ad to message your dealership in real-time via SMS! That means you can:

  • Launch ActivEngage SMS texting directly from Google search result pages
  • Leverage texting as another method of contact with today’s always-on shoppers
  • Engage more mobile shoppers with click-to-text technology
  • Convert text messages into appointments for your dealership
  • Get more out of your investment in Google AdWords campaigns

In-Chat Service Scheduling

Service Scheduling in chat

We are also proud to announce the roll-out of our new in-chat service scheduling feature! This new service offering will allow us to support your fixed operations performance and help your service advisors focus on in-drive customers and repair order value. Thanks to this new feature your dealership has the ability to:

  • Leverage an outside team to fill your service lanes
  • Rely on seasoned experts trained to build tickets and schedule future appointments
  • Streamline appointment logistics in real-time from your DMS
  • Reduce phone wait time for all service customers
  • Create a better customer experience and increase satisfaction scores
  • Maximize the productivity of your service team by letting them focus on what they do best!

ActivAlerts for Managers

ActivEngage manager tools

On average, 26% of ActivEngage chat and text appointments result in a sale — and we aim to increase that number and your bottom line in 2017 with ActivAlerts.

ActivAlerts is a free new feature included in the ActivEngage managed chat service that provides your management team with the details of each appointment made at your dealership. With ActivAlerts, your team can:

  • Immediately receive essential customer details for each appointment
  • Fill your showroom and get appointments delivered to your sales team
  • Know the needs of customers before they walk into your showroom
  • Create a higher quality customer experience

Take lead generation to the next level!

Want to learn more about our newest ActivEngage chat features and how you can leverage them to ramp up your sales opportunities in 2017? Send us a text or chat with us now!