The Unfortunate Story of Neggy Lected, an Online Car Shopper

The Unfortunate Story of Neggy Lected, an Online Car Shopper

Written By AE Staff

Once upon a time, in the Land of Aluminum, Steel, and Rubber, there lived a team of Salespeople working at R-U-SERIOUS Dealer. These Salespeople, it is believed, had a rare gift for multitasking. Every day, they would tackle many different tasks – from taking and making phone calls, emailing prospects, making walk-around videos, attending to customers on the lot, and …

7 Crucial Days Following a Test Drive

7 Crucial Days Following a Test Drive

Written By AE Staff

7 days. It’s not just a quote from the terrifying film “The Ring,” or as the Japanese know it “Ringu.” It’s also the crunch time for car buying decisions. Edmunds.com recently reported that 79% of shoppers buy a car within seven days after a test drive. That means that if you weren’t charming enough to sell the vehicle the day …

5 Unlikely Places You Can Promote Your Dealer Chat Service

5 Unlikely Places You Can Promote Your Dealer Chat Service

Written By AE Staff

You may think that the only place a chat invitation belongs is on your dealership’s website. However, there are many dealerships across the country who have expanded the marketing of their chat service in the most unlikely places, and have received real benefits from doing so! What unlikely places am I talking about? Facebook You can promote live chat anywhere you …

3 Ways to Improve Your Live Chat Game

3 Ways to Improve Your Live Chat Game

Written By AE Staff

Live chat can be a great way to offer excellent online customer service, generate leads, and build lasting relationships with shoppers. When customers click to chat, they want knowledgeable associates that will answer their questions and build their trust. However, that’s not always the case…and the worst part is you could be avoiding it! Today I’ll be sharing three ways …

Dealer Terminology You Should Never Use Around Your Customers

Dealer Terminology You Should Never Use Around Your Customers

Written By AE Staff

“It is the obvious which is so difficult to see most of the time. People say, ‘It’s as plain as the nose on your face.’ But how much of the nose on your face can you see, unless someone holds a mirror up to you?” ― I, Robot Have you ever tried to look at your nose? You can’t because …

How to Sell Cars with an iPad

How to Sell Cars with an iPad

Written By AE Staff

A colleague recently mentioned going to an old-fashion diner and having her order taken on an iPad. As contrary as it seems, it got me thinking that nowadays, technology really has taken the crown – especially in the business world. Things like the file cabinet, the briefcase, and the folder are a few of the passé ways in which business …

ActivEngage is Voted Chat Technology Leader By Panel of Dealer Executives

ActivEngage is Voted Chat Technology Leader By Panel of Dealer Executives

Written By AE Staff

May 2, 2014 (Orlando, FL) — ActivEngage, Inc., the most trusted brand in automotive live chat, was recently voted as the #1 technology leader in the automotive industry for live chat according to Dealer Marketing Magazine’s 2014 Technology Leadership Awards. This is the first year in which a panel of car dealership executives judged each vendor, and it is also …

Your Live Chat Backup Service is Unprepared for Murphy’s Law

Your Live Chat Backup Service is Unprepared for Murphy’s Law

Written By AE Staff

Murphy’s law states, “Anything that can go wrong — will go wrong.” Therefore, severe weather happens, and when it does, your live chat backup provider has two choices. They can: 1. Ensure the live chat team is prepared to handle the questions about your stores open hours or any closings due to severe weather. or 2. Epically fail at answering …

ActivEngage Ranks in Top 10% of North American Technology Companies

ActivEngage Ranks in Top 10% of North American Technology Companies

Written By AE Staff

November 18, 2013 (Orlando, FL) — ActivEngage, Inc., the most trusted brand in automotive live chat, continues to show exceptional growth by ranking #54 on Deloitte’s 2013 Technology Fast 500 list of fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. The 5,266% in revenue growth places ActivEngage in the top 10% of technology companies …