May 2, 2014 (Orlando, FL) — ActivEngage, Inc., the most trusted brand in automotive live chat, was recently voted as the #1 technology leader in the automotive industry for live chat according to Dealer Marketing Magazine’s 2014 Technology Leadership Awards. This is the first year in which a panel of car dealership executives judged each vendor, and it is also the second year in a row that ActivEngage has received this award.
“We’ve recently launched our web-based chat console, as well as our ActivDashboard integrated reporting suite, and our customers continue to appreciate our innovative approach to live chat technology. Our new console has over 100 new features and each helps to ensure effective communication with online shoppers. Most of these features were recommended by our internal chat team who have professionally managed millions of conversations on behalf of our dealership customers. Winning the Technology Leadership Award confirms that dealerships prefer a chat provider that has quality conversations with their website shoppers, provides cutting-edge technology with proven results and offers extensive analytics to ensure a dealership’s digital marketing success,” said Todd Smith, CEO of ActivEngage.
The Technology Leadership awards were judged by a panel of auto dealer executives, which included representatives from Jeff Wyler Automotive Family, Joyce Koons Honda Buick GMC, VW Southtowne, Papa’s Chrysler Dodge Jeep Ram, Colonial Automotive Group, Lexus of Edmonton, Haley Toyota Certified Center, Ed Martin Buick GMC, and Subaru of Wichita. Also, since Dealer Marketing Magazine wanted to ensure a completely unbiased vote, these awards were not influenced by advertisers in the magazine and the coordination of the awards was transferred to a third party – Joe Webb of DealerKnows Consulting.