Below you'll find a list of all posts from September, 2014
Emotional intelligence is the ability to absorb emotional cues and use it to guide behavior. It’s essentially the combination of personal and social competence, and it affects how well we interact with others. When it comes to digital messaging (live chat, SMS, Messenger, etc.) in the age of customer experience, emotional intelligence (EI) can mean the difference between losing a …
In the Age of Information Overload, infographics are here to help us “boil it all down.” They’re visually appealing and can be an excellent way to get information quickly! If you don’t have time to read a bunch of text, these automotive infographics get right to the point. In order to help you stay up-to-date on consumer trends efficiently, ActivEngage …
You signed up with a live chat provider because you believed it would be beneficial to your dealership’s business. So how often do you check to ensure they are delivering the results you were told to expect from the beginning? We recommend that you evaluate your live chat provider or your internal chat team every month. Below, are relevant benchmarks …
