Demo to Donate: Learn how you can help your community, today! Learn How

Supporting Car Dealerships During COVID-19

During this uncertain time, all of us at ActivEngage want to assure you that we are here for you and the customers you serve. It has never been more vital to connect with consumers online and provide them with the shopping experience to make confident decisions. Here’s how we can help.

ActivEngage Updates

April 24th: An ActivEngage Operations Update

An update from the Executive Chairman on ActivEngage’s operations during the COVID-19 pandemic.

https://www.activengage.com/april-24-2020-operations-update/

April 7th: A Letter to All ActivEngage Partners

An update on the status of ActivEngage’s engagement activity amid the COVID-19 pandemic.

https://www.activengage.com/april-2020-update/

March 24th: ActivEngage Launches COVID-19 Special Messaging & Graphics Packages

Be the Business That Never Stops.

As our local communities urge us to stay inside and practice social distancing, more consumers will be spending time online. ActivEngage helps make sure your dealership is there and effectively communicating with your shoppers.

Learn More About These Packages

March 13th: Committed to Our Customers During COVID-19

A message from ActivEngage’s Executive Chairman on the company’s position and preparations during the COVID-19 crisis.

https://www.activengage.com/covid-19/

Heart Handshake Illustration

Demo to Donate

ActivEngage Cares about Essential Workers

Heroes have taken several forms in the past few months, and many organizations could use our help. ActivEngage has always been an advocate of supporting our local community. We wanted to come up with a creative way to empower our dealers while still giving back during these hard times. Being a people-powered brand ourselves, we appreciate the efforts of all humans, especially now, and we want to pay that appreciation forward.
Book Your Demo Now

Demo to Donate: How it Works

  1. Fill out the Demo to Donate form here, on our homepage, or mention it during your May 2020 ActivEngage product demo.
  2. Once the demo is complete, we will make a $25 donation to the charity of your choice in your dealership’s name.
  3. When the donation has been made, we will supply your dealership with a receipt showing the contribution in your dealership’s name for your records.

*New customers only. Must schedule a demo before the end of May in order to receive the offer.

ActivEngage Cares about Essential Workers

Heroes have taken several forms in the past few months, and many organizations could use our help. ActivEngage has always been an advocate of supporting our local community. We wanted to come up with a creative way to empower our dealers while still giving back during these hard times. Being a people-powered brand ourselves, we appreciate the efforts of all humans, especially now, and we want to pay that appreciation forward.
Book Your Demo Now

Demo to Donate: How it Works

  1. Fill out the Demo to Donate form here, on our homepage, or mention it during your May 2020 ActivEngage product demo.
  2. Once the demo is complete, we will make a $25 donation to the charity of your choice in your dealership’s name.
  3. When the donation has been made, we will supply your dealership with a receipt showing the contribution in your dealership’s name for your records.

*New customers only. Must schedule a demo before the end of May in order to receive the offer.

Solutions

Person receiving customized offer through online retailing tool, Revolve

Revolve™

Retailing, Evolved.

The first, penny-perfect guided retailing solution.

Would you allow one of your dealership shoppers to peer into the windows of a vehicle on your lot and not offer assistance? ...Of course not! Don’t let that happen in your digital showroom either. As times change, more and more consumers are relying on the power of online retailing. Revolve™ offers the complete package when it comes to selling cars online.

Guide By Side™ Live, Human Assistance

Penny-Perfect Pricing

Streamlined Customer Experience

Built for Flexibility

Person receiving customized offer through online retailing tool, Revolve

Revolve™

Retailing, Evolved.

The first, penny-perfect guided retailing solution.

Would you allow one of your dealership shoppers to peer into the windows of a vehicle on your lot and not offer assistance? ...Of course not! Don’t let that happen in your digital showroom either. As times change, more and more consumers are relying on the power of online retailing. Revolve™ offers the complete package when it comes to selling cars online.

Guide By Side™ Live, Human Assistance

Penny-Perfect Pricing

Streamlined Customer Experience

Built for Flexibility

Managed Messaging

Hire top industry conversion experts and keep your digital dealership staffed 24/7. Only ActivEngage’s automotive-specific team is trained with the highest industry standards and produces these unmatched results for your dealership.
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Chat-to-Lead Conversion

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Leads with Phone Numbers

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Leads with Appointments

Pro ActivEngage messaging team members
Pro ActivEngage messaging team members

Managed Messaging

Hire top industry conversion experts and keep your digital dealership staffed 24/7. Only ActivEngage’s automotive-specific team is trained with the highest industry standards and produces these unmatched results for your dealership.
%

Chat-to-Lead Conversion

%

Leads with Phone Numbers

%

Leads with Appointments

Packages

ActivSEO by ActivEngage logo

ActivSEO Deferred Payment for 30 Days

Effective SEO is more important than ever. With shelter-in-place orders sweeping the nation, your digital showroom and service centers need to reach as many in-market shoppers as possible. Get ActivSEO today, and start optimizing your organic traffic today with no payments for 30 days.

Claim Offer
ActivEngage COVID-19 Special Messaging icon

COVID-19 Special Messaging and Graphics

Don’t keep your shoppers in the dark; keep them informed. Reach out to us if you have hours of operation updates, specific announcements, or online offers that you want us to convey to your customers. Our Customer Support team is here to assist you and your customers during quarantine and beyond.

Contact Support

We also have OEM Certified offers and Co-Op Programs available. For more information, please contact us.

COVID-19 FAQs

What is COVID-19?

COVID-19 is an infectious disease that affects humans and animals.  It began affecting people in December 2019, and was previously unknown. To read more about COVID-19, click here.

How does COVID-19 spread?

COVID-19 spreads from person to person or via contaminated surfaces. The Centers for Disease Control and Prevention (CDC) explains that droplets from the mouth or nose of someone who coughs or exhales can either land on surrounding surfaces or people. Individuals can catch COVID-19 by touching their eyes, nose, or mouth after coming in contact with the droplets.

What is social distancing?

Social distancing is the act of physically putting distance between oneself and others in order to slow the rate at which disease spreads.  The Centers For Disease Control and Prevention (CDC) recommends staying home if you are sick and avoiding interaction with those who are sick.  If you are in a public environment, maintain a minimum distance of six feet between you and the nearest person to you.

How can I protect my business from COVID-19?

If your business is open and running, practice social distancing as much as you can and keep surfaces clean and sanitized.  Here are some recommendations from the CDC for businesses and employers to follow.

Why should my business close or practice social distancing?

COVID-19 is contagious and easily spread throughout communities according to the CDC. Social distancing slows the rate at which it spreads, reducing strain on hospitals and ensuring higher risk patients a better chance at receiving treatment.

To read more about why social distancing is crucial to slowing down COVID-19’s spread, click here.

My dealership is partially closed. How do I function optimally right now?

If your dealership is dealing with partial closures because of COVID-19, focus on the services that you can offer. If your sales department is closed, the service department can offer customers incentives like pickup and drop-off.

  • Keep your website up to date
  • Practice social distancing and sanitization in the departments that are open
  • Focus on virtual interaction for other departments

Business closures have affected my dealership because of COVID-19, what do I do?

Although physical locations may be closed, there are plenty of ways to keep your business going. Staying virtually open and offering customers a guided retailing experience is key during uncertain times.

  • Offer 24/7 messaging to consumers so they can access your dealership at any time
  • Update your website to state that you are virtually open
  • Offer clear and straightforward updates regarding your current situation because of COVID-19 and how you plan to proceed.
  • Think about implementing incentives on your dealership site.

What is the federal rate cut?

The Federal Reserve cut interest rates down to zero, hoping to stimulate the economy. The last drastic cut we’ve seen was in 2008. Click here to read more on the federal rate cut.

How does the federal rate cut affect my dealership?

Dealers can now borrow money at a lower interest rate than before, and they can also bargain with customers and offer better rates, bolstering sales.

Read more on the Federal Reserve dropping interest rates to zero.

Relevant links for more information about COVID-19:

Need assistance from the ActivEngage team?

Like your business, ActivEngage runs on building relationships through human connections and offering real value. That’s why, your dealership is in good hands. As a partner, you have access to our Client Experience and Support Teams, who’s sole focus is your success.

The Customer Support Team is available,
Monday through Friday, 9 am – 6 pm ET.