6 Do’s and Don’ts For Handling Calls to Your Dealership

6 Do’s and Don’ts For Handling Calls to Your Dealership

Written By AE Staff

Incoming calls are some of the hottest leads for a car dealership. However, if best practices aren’t in place, these calls can turn from a blessing to a tragic mess. Bad phone practices will negatively affect your dealership reputation, your customer loyalty, and the acquisition of new customers. In today’s blog, we’ll discuss some Do’s and Don’ts your call dealership …

Use Live Chat to Promote Your Dealership’s Competitive Advantages

Use Live Chat to Promote Your Dealership’s Competitive Advantages

Written By AE Staff

In a perfect world, shoppers would immediately know your dealership’s competitive advantages (i.e., amenities, “why buy” statement, and specials) by perusing your website. But that’s not always the case. Many times websites have too much or too little information, or shoppers are just too lazy to navigate the pages and find a reason to buy from you. If you aren’t …

7 Ways Live Chat Can Fail and How to Prevent Them

7 Ways Live Chat Can Fail and How to Prevent Them

Written By AE Staff

Live chat isn’t always as easy as adding code to your website and watching the leads come into your CRM. If you don’t have the correct processes and practices in place before you start, there’s a very likely chance that your live chat service could fail. And terrible chat can be catastrophic to your dealership. 7 Ways to Avoid Live …

How Timing Can Affect These 3 Elements on Your Dealership Website

How Timing Can Affect These 3 Elements on Your Dealership Website

Written By AE Staff

“You don’t have to swing hard to hit a home run. If you got the timing, it’ll go.” – Yogi Berra Three American League MVP awards, 10 championships, and 15 All-Star Games — Yogi Berra is arguably one of the best catchers in MLB history and knew a thing or two about the importance of timing. It got me thinking …

ActivEngage Mobile Chat App Now Includes Picture-Taking Capabilities

ActivEngage Mobile Chat App Now Includes Picture-Taking Capabilities

Written By AE Staff

October 21, 2014 (Orlando, FL) — ActivEngage, the most trusted brand in automotive live chat, has released their newly enhanced mobile chat app now available on both iOS and Android platforms for all ActivEngage chat customers. Among the many great features built into the updated iPhone app, dealership employees can now capture and send photos of vehicle inventory and vehicle …

3 Automotive Infographics You Need to See

3 Automotive Infographics You Need to See

Written By AE Staff

In the Age of Information Overload, infographics are here to help us “boil it all down.” They’re visually appealing and can be an excellent way to get information quickly! If you don’t have time to read a bunch of text, these automotive infographics get right to the point. In order to help you stay up-to-date on consumer trends efficiently, ActivEngage …

Are These Excuses Keeping You From Test Chatting Live Chat Vendors?

Are These Excuses Keeping You From Test Chatting Live Chat Vendors?

Written By AE Staff

“My dog ate my homework.”For anyone who went through the United States’ public school system since the 1970s, this should be a very familiar excuse. And it may very well be the same excuse some dealers use to avoid doing their homework of test chatting their prospective chat providers before they buy a chat solution. Avoid these top 3 excuses …

4 Phrases Your Online Shoppers DON’T Want to Hear

4 Phrases Your Online Shoppers DON’T Want to Hear

Written By AE Staff

Have you ever sat down at a restaurant, decided what you wanted to eat, and then as soon as the waiter comes by to take your order he tells you that the restaurant ran out of the main ingredient in your favorite dish on the menu? Strike one. You expected them to have the food they advertise. You’re not happy, …

Changes in Retail Result in 316% Growth for ActivEngage

Changes in Retail Result in 316% Growth for ActivEngage

Written By AE Staff

August 20, 2014 (Orlando, FL)  — ActivEngage, Inc., the most trusted brand in live chat, continues to have exceptional growth, ranking #1363 on Inc. Magazine’s eighth annual Inc. 500|5000, an exclusive list of the fastest-growing private companies in the nation. The list represents a comprehensive look at the most important segment of the economy—America’s independent entrepreneurs. This year’s list of …