Are These Excuses Keeping You From Test Chatting Live Chat Vendors?

“My dog ate my homework.”For anyone who went through the United States’ public school system since the 1970s, this should be a very familiar excuse. And it may very well be the same excuse some dealers use to avoid doing their homework of test chatting their prospective chat providers before […]

4 Phrases Your Online Shoppers DON’T Want to Hear

Have you ever sat down at a restaurant, looked at the menu, decided what you wanted to eat, and then as soon as the waiter comes by to take your order he tells you that the restaurant ran out of the main ingredient in your favorite dish on the menu? […]

Changes in Retail Result in 316% Growth for ActivEngage

August 20, 2014 (Orlando, FL)  — ActivEngage, Inc., the most trusted brand in live chat, continues to have exceptional growth, ranking #1363 on Inc. Magazine’s eighth annual Inc. 500|5000, an exclusive list of the fastest-growing private companies in the nation. The list represents a comprehensive look at the most important […]

Robin Williams Taught Us Car Dealers Many Things

As the world reacted to the loss of a phenomenal actor, Robin Williams, I searched through my movie collection to see how many of his I had. Sadly, I only found Aladdin and Hook clearly from my childhood as they are still on VHS – those aren’t even the best […]

A Tactful Approach to Your Dealership’s Online Reviews

.How can your dealership keep customers happy? By knowing what they like and dislike about your services – and improving on it. Feedback is one of the most valuable customer service tools available to dealers, and customers are usually more than willing to give reviews for free. But reviews, especially […]

Lessons in Live Chat from The Karate Kid

Dealers, your online customers want to communicate with you in real-time. Having live chat services is the best way to connect with them, build your reputation, and get more leads all at once! But in order to do this, you need to be one with live chat (or at least […]

The Science of Attention on Dealership Websites

I’ve been doing a lot of research on eye-tracking studies recently, and I would like to share with you some insights. The following tips can benefit how your dealership’s website grabs your online shopper’s attention. The results you can expect will drive more traffic into your showroom and service center. […]