Your Live Chat Backup Service is Unprepared for Murphy’s Law

Your Live Chat Backup Service is Unprepared for Murphy’s Law

Written By AE Staff

Murphy’s law states, “Anything that can go wrong — will go wrong.” Therefore, severe weather happens, and when it does, your live chat backup provider has two choices. They can: 1. Ensure the live chat team is prepared to handle the questions about your stores open hours or any closings due to severe weather. or 2. Epically fail at answering …