Staff your digital showroom with highly-trained experts that convert more quality leads, generate more deals, and provide 5-star customer experiences during every customer interaction.
Omnichannel Messaging for All Departments
High-Quality Hires =
High-Quality Results
We recognize the importance of the human touch when it comes to making sales. That is why we stray away from chat bots and ensure your customers are greeted with the same level of service and personalization they'd get in-store.
Customer Engagement Experts (CEEs)
Our highly-trained experts are referred to as Customer Engagement Experts, aka CEEs, and they have an average tenure of 2 years.
We Only Hire the Best of the Best
- Must have customer service experience.
- Required to pass typing, grammar, & personality assessments.
- Must pass a background check
- Need to finish 3-Weeks of initial training & on-the-job shadowing.
- Required to participate in on-going industry, product, and customer experience trainings.
Features that Boost Results
Our CEEs use specialized tools to present every customer with the information they need, along with your business’s specialized offers and messaging.
PreRead™
Notes
Co-Browse
Chat Queues
Lead Form Autofill
Push Page
Unmatched Results
*Without Extra Integrations
Graphics & User Experience
Brand, Color, & Font Compliance
With our customization options, you'll never worry about our graphics clashing with your site or brand.
Specific Deployment Settings
Customizable launch settings engage customers at the right time and help improve customer experience.
Invite Message Customization
Chat & Text invites can be adjusted to welcome shoppers and highlight specifics about your brand.
Transition Between Devices
Customizable launch settings engage customers at the right time and help improve customer experience.
Take Your Leads to the Next Level
Messaging Enhancements
Close more sales and provide a superior customer experience at the same time.
Carfax
Sharable vehicle history reports build confidence in your buyers.
Edmunds Data
Easily accessible & sharable vehicle specs help answer questions quickly.
Build signature-ready deals during the most enjoyable phase of the purchase process.
Service Scheduling
Increase profits & appointment show rates with integrated service scheduling.
Partners & Integrations
Hands-On Features
ActivAlerts
Never miss a sales opportunity with real-time appointment alerts.
Monitor
View live conversations in real-time.
Whisper
Make helpful suggestions to the CEE if you see fit.
Reporting & Analytics
Stay up-to-date with easy to understand performance stats.
Transcripts & Chat Details
Dig deeper within individual conversations and analyze consumer trends.
