OfferUp Messaging for Car Dealerships
The OfferUp app is the largest mobile marketplace in the country, and over a quarter of its users only download it for car buying. It helps dealers find car buyers and, 36% of those car buyers are ready to buy and want to purchase within a week! Don’t let your used car sales flop with a poor first impression. Back your OfferUp autos listings with an expert automotive messaging team and sell more cars quickly.
Dynamic Conversations Produce Better Results and More Car Sales
Earn more low-funnel business, maintain a positive customer experience, and let your auto sales brand shine with ActivEngage’s unique conversational approach advocating for your local inventory.
This is OfferUp for car dealers who want to enhance their mobile marketplace selling process and increase cars sold! Join the OfferUp Verified Auto Dealers Program and get world-class live messaging that inspires local buyers.
1. Educate Car Buyers
CEEs provide answers promptly and thoroughly while establishing a friendly rapport with your shoppers.
Our conversations prime your dealer sales reps with more information and context to best serve your customers.
2. Engage Car Buyers
They stay one step ahead and predict your customers’ needs to guide them closer to the sale.
They've had conversations with virtually every type of customer and understand online car shopping behavior.
3. Impress Car Buyers
They relate and empathize with buyers to leave a lasting, positive impression on your behalf.
This is digital customer service at its best!
Meet Your Team
Our Customer Engagement Experts (CEEs)
Hired for Quality
We require all CEEs to have extensive customer service backgrounds. They must pass typing, grammar, & personality tests and complete 3-weeks of training.
Trained for Success
Our Training Department keeps CEEs up-to-date on retail automotive industry news, our own evolving products, and optimal conversation strategies regularly — all based on our own conversation data and reporting.
Nurtured for Growth
ActivEngage encourages and provides avenues for creativity, team building, and community involvement to develop a happy, productive, and tenured team. Our CEE team has an average tenure of 2+ years!
Smart Features That Help You Best Serve Car Buyers
PreRead™
We stay one step ahead to provide the best experience.
PreRead lets us see shoppers’ responses as they type in real-time so we can provide the most tailored, personable responses as quickly as possible.
Dealer Notes
Your unique dealership message matters.
Dealer Notes ensure our team properly showcases your unique offers, hours of operations, and brand identity. Your dealership's personality shines through OfferUp's marketplace!
Chat Queues
In-app OfferUp Autos conversations can span several hours or even days.
Keep interactions flowing and never make customers start over with our conversation history feature. They'll be ready to buy in no time!
And Results That Speak for Themselves
Based on average website chat results. Doesn’t account for the increased urgency of OfferUp car shoppers.
Get OfferUp Messaging with ActivEngage Today!
Your customers deserve a pleasant and painless path to the sale while they navigate Offerup's marketplace — and you deserve the peace of mind that comes with a highly professional team. We provide digital tools that make that happen!
You can also read more about the amazing partner services of OfferUp Autos and ActivEngage here!
