CDK and ActivEngage Showcase New Concierge Chat at Digital Dealer 23

Automotive Companies Launch Initiative to Provide an Enhanced Online Experience that Drives Dealership Revenue

ORLANDO, Fla., Sept. 19, 2017 /PRNewswire/ -- ActivEngage, Inc. will join CDK Global (Nasdaq: CDK) at Digital Dealer 23 in Las Vegas today to release and demo Concierge Chat, a communication tool built exclusively for CDK Next Gen websites.

The two automotive companies will be at the CDK Booth #121 inside the Exhibitor Hall of the conference, showcasing the revolutionary capabilities of the new Next Gen websites and Concierge Chat, respectively.

Concierge Chat combines technology with live chat experts to reinforce purchasing behavior and provide the kind of online experience on CDK Next Gen websites that significantly increase customer satisfaction. ActivEngage's highly-trained chat team will power Concierge Chat and leverage tools like Inventory Sharing and Audience Intent to:

  • Offer online consumers a hyper-personalized online experience through enhanced conversations
  • Enhance dealers' sales opportunities by engaging more web visitors and converting them into qualified leads
  • Guide car buyers to purchase quickly and effortlessly by allowing them to build personalized quotes online

On choosing ActivEngage for Concierge Chat, Max Steckler, vice president of product management at CDK Global said, "When we partner with other automotive providers, we look for quality and innovation. ActivEngage has an established reputation for giving consumers superior customer service and car dealers superior results, which is ultimately what we want for our customers."

"CDK Global and ActivEngage share a belief that if automotive shoppers have a highly-satisfying and positive online experience, they will trust the dealer and themselves enough to move forward with the buying process," explains Todd Smith, CEO of ActivEngage. "At the end of the day, people buy from people they know, like, and trust. Our chat team's strategic conversations with online consumers build unparalleled trust between consumers and dealers that lead to sales."

Website chat interface example

About ActivEngage

ActivEngage is the premier managed messaging and customer engagement solution for car dealers, auto groups, and OEMs. Founded in 2007, ActivEngage offers solutions for every stage of the customer journey and produces unparalleled results 24/7. The success of ActivEngage lies in its highly-trained Customer Engagement Experts (CEEs) and ever-evolving, web-based software. From chat, text, and Facebook Messenger to digital retailing, reputation enhancement, behavioral offers, service scheduling, and so much more, ActivEngage is a one-stop shop for car dealers who value an elevated customer experience.

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Melissa Maxey