ActivEngage Releases First-of-its-Kind Reputation Enhancement Tool
New AcceleRater produces more 5-star ratings for dealerships with every review engagement. Dealers get more control over ratings, reviews, and revenue.
ORLANDO, Fla., March 19, 2019 /PRNewswire/ -- ActivEngage, N. America's leading provider in digital retailing and messaging, announced the release of AcceleRater, the first reputation enhancement solution for car dealerships. This tool will help get more customers and increase revenue.
AcceleRater helps dealerships generate more and better reviews quickly by targeting shoppers who've had a particularly positive experience at any point in the buying journey. Pilot stores have seen a 100% increase in positive feedback from customers with every review engagement.
"Millions of interactions have produced billions of dollars for our dealership customers. This has helped make ActivEngage an authority in customer experience. Always looking to enhance dealer-customer interaction, we saw the untapped potential of customer feedback to help dealers acquire more customers," said Carol Marshall, ActivEngage VP of Operations. "We hear positive remarks from shoppers in many of our conversations. Now that feedback can translate into a better online reputation for our dealers."
AcceleRater has all of the major capabilities of traditional reputation management tools including the ability to monitor and respond to reviews, access rich data, launch review request campaigns, and more.
What makes AcceleRater, a reputation enhancement product, so much more? "Other tools we've seen in the market only offer dealerships a reactive approach to customer feedback. There's little or no control over when and where shoppers leave reviews," said ActivEngage President, Ted Rubin. "AcceleRater works in tandem with reputation management efforts to help dealers gauge customer perception throughout the entire shopping experience and proactively get more reviews."
ActivEngage will showcase AcceleRater at the Digital Dealer Conference April 9-11 in Orlando. Interested attendees should schedule an appointment at www.activengage.com/accelerater to get a demo of AcceleRater and the rest of ActivEngage's Digital Retailing & Customer Lifecycle tools.
ActivEngage is the premier managed messaging and customer engagement solution for car dealers, auto groups, and OEMs. Founded in 2007, ActivEngage offers solutions for every stage of the customer journey and produces unparalleled results 24/7. The success of ActivEngage lies in its highly-trained Customer Engagement Experts (CEEs) and ever-evolving, web-based software. From chat, text, and Facebook Messenger to digital retailing, reputation enhancement, behavioral offers, service scheduling, and so much more, ActivEngage is a one-stop shop for car dealers who value an elevated customer experience. activengage.com