ActivEngage runs on building relationships through human connections and offering real value. That's why your dealership is in good hands. ActivEngage dealers have full access to our Client Experience team, who's primary focus is your success.


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Product Training

Onboarding

Agile & Flexible Support

Constant Communication

Best Practice Suggestions

WAYS WE SUPPORT YOUR DEALERSHIP
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Our Team

Meet our dedicated team that offers the highest quality support. Each has extensive training in the art of conversation and chat experience. They know the proper way to handle customer concerns, the ins and outs of ActivEngage services, and offer guidance whenever needed. (ActivEngage related, of course.)

Frederic Profile

Ric Susman

Client Experience Manager

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Ric Susman

Personal

Manager of the Customer Experience Team. Been with ActivEngage for 6 years in March. Proud UCF Knight (Charge On!).

Responsible For

Overall development of, and continued success, of the Customer Experience Team. Extensive Product Knowledge, Trainings, Addressing Concerns and Improving overall experience.

Specialties

  • Comprehensive Console Concepts
  • Customer Retention

Devon Page

Client Experience Team Lead

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Devon Page

Personal

Client Experience team member for over two years. Graduate from UCF. Core member of the ActivEngage Culture Crew.

Responsible For

Large Dealer Groups, Product Knowledge, Team Development and Training

Specialties

  • Onboarding
  • Console Training
  • Console Setup

Donnavan Robles

Client Experience Specialist

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Donnavan Robles

Personal

Approaching 3 full years at ActivEngage this coming January. An avid Pittsburgh Steelers fan who also can throw down on the drums and bass.

Responsible For

Managing the Moss Bros. accounts along with overseeing 100+ other dealership accounts while maintaining excellent business relationships between them all.

Specialties

  • Team Chemistry
  • Good Vibes

Trevor Fargo

Client Experience Specialist

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Trevor Fargo

Personal

Approaching 2 years at ActivEngage with the Client Experience Team. I’m from Southern California and a huge Angels and Lakers fan. I’ve also been playing quite a few instruments for over a decade now.

Responsible For

Maintaining over a million dollars of annual revenue, and account management for large dealers and dealer groups.

Specialties

  • Team Building
  • Customer Experience

Our Stats

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Initial Response Time

Less than 5 Minutes

Happiness rating

100%

Tickets Handled

1,500 per month avg.

  • 5 stars

    “Service and support have been flawless. Easily the best experience I’ve had.”

  • 5 stars

    “The relationship with the company is amazing. They are always making great recommendations to improve our results.”

  • 5 stars

    “If you’re looking for quality managed chat, this is a great place to look. I also like that they were willing to make adjustments and reference notes for many of the unique situations we come across in our market.”

  • 5 stars

    “Professional customer service. Always responsive to helping us out, and customers are satisfied.”

  • 5 stars

    “Great Support Always!”