Supercharge your leads with DataWise™ analytics.
Empower your team by enhancing leads with compelling verified data points. As your ActivEngage leads are captured, DataWise™ automatically cross-references the lead data points against a proprietary repository to verify and/or import applicable prospect data including contact info, demographics, household metrics, automotive details, and even social media accounts.
DataWise™ expands upon your leads in a snap, enabling you to quickly assess a lead’s possible purchase scenario. And because of it’s cross-referencing process, you can rest assured that the data gathered is accurate and genuine.
Current vehicle info
Social media info
Customer Journey Transcripts
A more effective way to understand modern consumer behavior.
More and more, online prospects are choosing to interact with dealers multiple times, through multiple channels before taking action. ActivEngage’s reporting interface has been rebuilt from the ground up to showcase this new consumer behavior.
Well-organized lead data
DataWise™ analytics integration
Easy-to-navigate chat transcripts
Fully-responsive design for mobile
Customer Journey data provides powerful insights.
Having access to the entire customer journey as a whole is far more valuable than receiving individual pieces of lead data. It adds context to the shopper’s online experience and can be easily leveraged by the dealer.
Reviewing the complete journey provides additional insights such as the effectiveness of promotional offers and channels, interest in various vehicles, and even how motivated the consumer is to purchase.
Journey tracking enhances the consumer’s experience.
Consumers love it when they re-engage online and don’t have to explain their entire situation all over again. They are immediately able to move forward and address their needs with the agent. This is only made possible by ActivEngage’s proprietary software tracking systems – the same software behind the new customer journey transcript interface.