Chat Representatives Are Your Website’s Shepherds

Chat Representatives Are Your Website’s Shepherds

Written By Carol Marshall

Since the beginning of time, there have always been lot of lost sheep on websites. And, until a few years ago, there was no possible solution to help them find their way around your dealership’s digital showroom. Your shoppers were all alone to roam and be lost little sheep. But then dealership website chat was born, and live chat representatives …

Have You Winterized Your Dealership Processes Yet?

Have You Winterized Your Dealership Processes Yet?

Written By Carol Marshall

Dare I say it…soon enough, it’s going to be winter. And when winter comes, you’re not going to share another Game of Thrones meme, but you are going to ensure that everyone (your staff, your vendors, etc.) is prepared for what happens in winter – such as holidays, bad weather, illness…maybe even snowball fights. So, what kind of processes are …

How to Evaluate Your Live Chat Provider

How to Evaluate Your Live Chat Provider

Written By Ted Rubin

You signed up with a live chat provider because you believed it would be beneficial to your dealership’s business. So how often do you check to ensure they are delivering the results you were told to expect from the beginning? We recommend that you evaluate your live chat provider or your internal chat team every month. Below, are relevant benchmarks …

Are These Excuses Keeping You From Test Chatting Live Chat Vendors?

Are These Excuses Keeping You From Test Chatting Live Chat Vendors?

Written By AE Staff

“My dog ate my homework.”For anyone who went through the United States’ public school system since the 1970s, this should be a very familiar excuse. And it may very well be the same excuse some dealers use to avoid doing their homework of test chatting their prospective chat providers before they buy a chat solution. Avoid these top 3 excuses …

4 Phrases Your Online Shoppers DON’T Want to Hear

4 Phrases Your Online Shoppers DON’T Want to Hear

Written By AE Staff

Have you ever sat down at a restaurant, decided what you wanted to eat, and then as soon as the waiter comes by to take your order he tells you that the restaurant ran out of the main ingredient in your favorite dish on the menu? Strike one. You expected them to have the food they advertise. You’re not happy, …

The Unfortunate Story of Neggy Lected, an Online Car Shopper

The Unfortunate Story of Neggy Lected, an Online Car Shopper

Written By AE Staff

Once upon a time, in the Land of Aluminum, Steel, and Rubber, there lived a team of Salespeople working at R-U-SERIOUS Dealer. These Salespeople, it is believed, had a rare gift for multitasking. Every day, they would tackle many different tasks – from taking and making phone calls, emailing prospects, making walk-around videos, attending to customers on the lot, and …

Lessons in Live Chat from The Karate Kid

Lessons in Live Chat from The Karate Kid

Written By Ted Rubin

Dealers, your online customers want to communicate with you in real-time. Having live chat services is the best way to connect with them, build your reputation, and get more leads all at once! But in order to do this, you need to be one with live chat (or at least let go of some preconceived ideas). Today’s post is about …

7 Steps to Overcome Shopper Distrust

7 Steps to Overcome Shopper Distrust

Written By Ted Rubin

There’s an ongoing struggle in the dealership community for winning a shopper’s trust. Why? Because shoppers have a preconceived idea of the car buying experience at a dealership. They expect to be the prey. They expect your sales team’s hawks to swoop down and engulf them in persuasive techniques. They expect that they will have to haggle their way to …

Your Dealership Staff Wants a Culture of Appreciation

Your Dealership Staff Wants a Culture of Appreciation

Written By Carol Marshall

A dealership is often a high-stress environment. And if you don’t have a viable dealership culture of appreciation, you’re going to have to hire over and over again. So how do you typically show your employees that you appreciate them for their work? The money. You give your team monetary incentives in return for their excellent skills, which helps them …