July 21, 2015 (Orlando, FL) — ActivEngage, the most trusted brand in automotive live chat, has been awarded the top-ranking Diamond Award for live chat in the 2015 Dealers’ Choice Awards, a national survey sponsored by Auto Dealer Monthly magazine.
This is the fourth Diamond Award for ActivEngage, matching its achievement in 2014, 2013 and 2011, and the fifth time receiving a Dealers’ Choice Award having received the 2nd-highest Platinum Award in 2012.
The Dealers’ Choice Awards recognizes the automotive industry’s highest-rated product and service providers. In this annual program, dealership personnel evaluates vendors on their product or service, customer service satisfaction, the value of the product or service to the industry, and whether they would recommend the provider to another dealership.
“It’s a great honor to receive the highest vote for live chat services from our customers year in and year out,” said ActivEngage CEO, Todd Smith. “This encouraging feedback is what fuels us to continue innovating and developing ActivEngage’s live chat software and managed chat services into the best choice for dealers. I’m very confident that ActivEngage will continue pushing the envelope for live chat in 2016.”
When asked what new developments are in store for ActivEngage, Smith added, “We’re currently working on adding some significant enhancements to our chat platform. With new features like our In-Page Chat capabilities and PreRead™, our software will continue to help dealers increase their shopper engagement and online lead generation.”