Phil Smith Acura Pompano Beach
"We just couldn't compete head-to-head in traditional advertising down here. It's just not cost effective and can drain a marketing budget in no time flat, without any noticeable return."
General Manager, Jim Behar
Customer Since 2008
Fort Wayne Automotive
"The ActivEngage Virtual Sales team studies our website, they know our promotions, and they are trained to have fluid conversations. They set walk-in appointments with 30% of the shoppers they chat with and we sell 20% of those appointments! You can't put a price tag on our partnership with ActivEngage."
BDC Administrator, Curt Richards
Customer Since January 2012
Phil Smith Automotive
"Using ActivEngage has increased our leads, which in turn gives us additional sales opportunities. It allows us to be more efficient and effective with our current site traffic while additionally offering our website visitors a concierge level of service. They are a great company with very knowledgeable staff whose sole focus is to make our business better. Their depth of BDC and Internet experience made this a no-brainer for me. ActivEngage ensures that you can capitalize on every opportunity when people visit your dealerships website."
General Manager, Jim Behar
Customer Since March 2008
"The information that the chatters get from our shoppers is a fantastic help in closing the sale! We’ve had a significant increase in our visit-to-lead conversions and have a 15% closing ratio on the chat leads. The attention to detail the chat team has is superb."
Susan Eway, Business Development Manager
Customer Since June 2013
Don Ayres Honda
"To me, the most valuable aspects of the ActivConcierge solution are the calls to action that chats provide customers as well as the outstanding professionalism of ActivEngage's chat personnel. I like the fact that ActivEngage provides a full-service managed chat solution so that my salesmen can focus on selling cars and not chatting. I trust ActivEngage to provide me with the information I need in order to drive more traffic through the showroom.
I would most definitely recommend ActivEngage to any dealership. I am continually impressed with how ActivEngage chats make each conversation meaningful with well-worded responses and tactics. Customers are using the chat service and tell me how happy they are to have that form of communication with the dealership available."
Internet Performance & Marketing Director, Jim Bell
Customer Since November 2010
"What I love about ActivEngage is the company's high level of customer service and professionalism. The development of a positive relationship with the customer is extremely important to a dealership's ability to sell. When we take over the customer relationship from ActivEngage, we are getting a customer in a positive frame of mind because of the quality of the chat experience.
Still, what excites me the most is how live chat has improved our customer service. Since beginning our relationship with ActivEngage, we're finding our customers more engaged and writing more positive reviews."
Owner and President, Kevin Reilly
Customer Since February 2011
"I'm very impressed by how efficient ActivEngage is. They easily generate customer information for us, email address, phone number, full name, and interested vehicle. They do a fantastic job of chatting, which let's our sales people focus on what they do best—selling."
VP of Marketing Technology, Ryan Pesin
Customer since March 2011
"We're not only using live chat for vehicle sales, but also parts, service, finance, really all dealership profit centers. People can be really impatient and live chat gives them instant gratification. Not all site visitors use the chat, but many of them do and the ones who do have the highest conversion rates. It's like a gold mine. The service paid for itself in the first month. ActivEngage is a top notch company with a five star level of service, speed and courtesy. I would put them at the top of the list for all vendors we have at the dealership."
e-Commerce Director, Russell Blackstone
Customer Since December 2008