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6 Social Media Updates Your Dealership Should Know About

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It’s been a busy month for social media. With what seems like weekly updates and launches from big social sites like Facebook and Twitter, we thought it would be helpful to compile their latest changes right here for you.

The Top Ten Auto News Stories of the Week: September 20 - 26

Top ten blog posts, automotive news, auto industry news

It’s the end of the month and quarter! We know you are all probably super busy closing deals, but don’t forget to stay updated on this week’s top automotive blogs and news articles we’ve put together just for you!

Emotional Intelligence is the Key to Live Chat Success


According to Hubspot, emotional intelligence is the ability to absorb emotional cues and use it to guide behavior. It’s essentially the combination of personal and social competence (which are then divided into 4 skills: self-awareness, self-management, social awareness, and relationship management), and it affects how well we interact with others.

3 Automotive Infographics You Need to See

Automotive Infographics

In the Age of Information Overload, infographics are here to help us “boil it all down”. Their visual appeal comes from their precision in organizing data and can be a great way to get information quickly without having to read a bunch of text to get to the point.

The Top Ten Auto News Stories of the Week: September 13 - 19

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Haven’t had time to catch up on this week’s automotive news? At ActivEngage, we’ve got you covered! We monitor industry trends, current events, and the auto dealer community every week to bring you the top ten blogs and stories from around the Web.

What's Your Chat Follow-Up Process?

Email Follow-Up

Live chat success does not happen on its own. Success happens when live chat is flawlessly incorporated into your dealership’s daily processes. And one of those daily processes is lead follow-up.

Use Covert Operations on Your Dealership's Website to Increase Conversion

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Agent, you’ve been recruited on a mission to activate your dealership’s website and convert more browsers into buyers. There are three immediate tasks you must complete in order to do so. There’s no time to waste.

1. The Bait

When your dealership’s website opens on a browser, what is the first thing customers see? They SHOULD be seeing the answers to these three questions right off the bat:

The Top Ten Auto News Stories of the Week: September 5 - 12

ActivEngage's Top Ten Blog Posts

ActivEngage brings you the top ten automotive news stories and blogs every week so that you can stay smart about the decisions impacting your dealership and the larger automotive community. So grab your coffee, sit back, and enjoy knowing that after reading this blog, you’ll be smarter than your competitors who aren’t being proactive learners!

Nerds are Invading Live Chat...with Outstanding Customer Service

Nerds Invading Live Chat Blog Image

Believe it or not, sometimes the ultimate weapon to help you deliver the best online consumer experience is...Nerd Knowledge. Yes. That’s right. Knowledge about everything nerdy.

The Top Ten Auto News Stories of the Week: August 30 - Sept 5

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TGIF, Auto Professionals! While your closing some last-minute sales, ActivEngage is here to fill you in on everything worth reading about in the auto industry this week. Get ready!

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