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The Top Ten Auto News Stories of the Week: August 23 - 29

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Happy Friday, Auto Dealers! As always, ActivEngage has the top 10 most interesting automotive articles from around the web --RIGHT HERE!

Are These Excuses Keeping You From Test Chatting Live Chat Vendors?

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“My dog ate my homework.”

4 Phrases Your Online Shoppers DON'T Want to Hear

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Have you ever sat down at a restaurant, looked at the menu, decided what you wanted to eat, and then as soon as the waiter comes by to take your order he tells you that the restaurant ran out of the main ingredient in your favorite dish on the menu?

The Top Ten Auto News Stories of the Week: August 16 - 22

ActivEngage Spirit Week - Prom Day

It’s been a fun week at ActivEngage! We’ve all been showing our team spirit by dressing up every day for Spirit Week!

Changes in Retail Result in 316% Growth for ActivEngage

ActivEngage's 2014 Inc 5000 Ranking

August 20, 2014 (Orlando, FL)  -- ActivEngage, Inc., the most trusted brand in live chat, continues to have exceptional growth, ranking #1363 on Inc. Magazine’s eighth annual Inc. 500|5000, an exclusive list of the fastest-growing private companies in the nation.

The list represents a comprehensive look at the most important segment of the economy—America’s independent entrepreneurs. This year’s list of companies had an average growth of over 516 percent and collectively helped create over 46,000 American jobs.

“We are honored to be ranked among some of the most innovative companies in the nation for the third year in a row,” says Todd Smith, CEO and co-founder of ActivEngage. “Our continued growth is a result of two distinct evolutions taking place in retail. One, consumers now desire to use live chat as a shopping tool to help them make decisions before purchasing. And two, businesses are more careful to select a chat provider that has quality conversations with their online shoppers, provides innovative chat technology, and ultimately increases their bottom line.

This is the third consecutive year that ActivEngage has ranked on Inc. Magazine’s prestigious list of fastest-growing private companies. The company was recently voted the technology leader for live chat and ranked #53 on Deloitte’s Technology Fast 500 list of fastest growing tech companies.

Make Millennials Want Your Dealership's Social Content

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Last week, released a study revealing that social media hasn’t impacted millennials’ car buying process. While this may sound discouraging for dealerships, ruling out social media might not be the best option. What if your dealership’s just not doing “social” the millennial way?

The Top Ten Auto News Stories of the Week: August 9 - 15


Haven’t had time to catch up on this week’s automotive news? At Activengage, we’ve got you covered! We monitor industry trends, current events, and the auto dealer community every week to bring you the top ten blogs and stories from around the globe.

The Unfortunate Story of Neggy Lected, an Online Car Shopper

Your dealership needs a dedicated chat team

Once upon a time, in the Land of Aluminum, Steel, and Rubber, there lived a team of Salespeople working at R-U-SERIOUS Dealer. These Salespeople, it is believed, had a rare gift for multi-tasking. 

Robin Williams Taught Us Car Dealers Many Things

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As the world reacted to the loss of a phenomenal actor, Robin Williams, I searched through my movie collection to see how many of his I had. Sadly, I only found Aladdin and Hook clearly from my childhood as they are still on VHS - those aren’t even the best ones!! I am sure Netflix will see a nice a bump in the viewings of the 102 films Williams starred in this month.

A Tactful Approach to Your Dealership’s Online Reviews


How can your dealership keep customers happy? By knowing what they like and dislike about your services - and improving on it. Feedback is one of the most important customer service tools available to dealers, and customers are usually more than willing to give reviews for free. But reviews, especially online ones, should be handled with care because they can go wrong FAST.

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