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The Top Ten Auto News Stories of the Week: September 13 - 19

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Haven’t had time to catch up on this week’s automotive news? At ActivEngage, we’ve got you covered! We monitor industry trends, current events, and the auto dealer community every week to bring you the top ten blogs and stories from around the Web.

What's Your Chat Follow-Up Process?

Email Follow-Up

Live chat success does not happen on its own. Success happens when live chat is flawlessly incorporated into your dealership’s daily processes. And one of those daily processes is lead follow-up.

Use Covert Operations on Your Dealership's Website to Increase Conversion

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Agent, you’ve been recruited on a mission to activate your dealership’s website and convert more browsers into buyers. There are three immediate tasks you must complete in order to do so. There’s no time to waste.

1. The Bait

When your dealership’s website opens on a browser, what is the first thing customers see? They SHOULD be seeing the answers to these three questions right off the bat:

The Top Ten Auto News Stories of the Week: September 5 - 12

ActivEngage's Top Ten Blog Posts

ActivEngage brings you the top ten automotive news stories and blogs every week so that you can stay smart about the decisions impacting your dealership and the larger automotive community. So grab your coffee, sit back, and enjoy knowing that after reading this blog, you’ll be smarter than your competitors who aren’t being proactive learners!

Nerds are Invading Live Chat...with Outstanding Customer Service

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Believe it or not, sometimes the ultimate weapon to help you deliver the best online consumer experience is...Nerd Knowledge. Yes. That’s right. Knowledge about everything nerdy.

The Top Ten Auto News Stories of the Week: August 30 - Sept 5

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TGIF, Auto Professionals! While your closing some last-minute sales, ActivEngage is here to fill you in on everything worth reading about in the auto industry this week. Get ready!

How to Evaluate Your Live Chat Provider

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You signed up with a live chat provider because you believed it would be beneficial to your dealership’s business.

The Top Ten Auto News Stories of the Week: August 23 - 29

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Happy Friday, Auto Dealers! As always, ActivEngage has the top 10 most interesting automotive articles from around the web --RIGHT HERE!

Are These Excuses Keeping You From Test Chatting Live Chat Vendors?

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“My dog ate my homework.” For anyone who went through the United States’ public school system since the 1970s, this should be a very familiar excuse. And it may very well be the same excuse some dealers use to avoid doing their homework of test chatting their prospective chat providers before they buy a chat solution.

4 Phrases Your Online Shoppers DON'T Want to Hear

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Have you ever sat down at a restaurant, looked at the menu, decided what you wanted to eat, and then as soon as the waiter comes by to take your order he tells you that the restaurant ran out of the main ingredient in your favorite dish on the menu?

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