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Why Automated Chat Responses are a BAD Idea

automated chat response, live chat, car dealer live chat

Imagine for a moment that you are a customer at a dealership, and as you enter, the receptionist asks for your name, gives you a greeting, and then tells you to wait a moment. You’re okay with this scenario, because as a customer, you expect to be helped in just a short time.

If They Can't Find It, They Won't Buy It

car dealership website optimization

When most car shoppers arrive on your dealership’s website, the first place they are likely to go is straight to your inventory pages. However, after they get there, do they really have access to the most helpful navigation tools?

The Top Ten Auto News Stories of the Week: April 12 - 18

Top ten blog posts, auto industry news, top 10 blogs

ActivEngage puts together the top ten articles and blogs every Friday to keep you up-to-date on what’s happening in the auto industry! In this week’s edition, you’ll learn about Dodge’s Double Up program, get insight on J.D. Power and Associate’s Social Media Benchmarking study, find an update on Honda’s ASIMO robot, check out a very successful Instagram campaign by Mazda Canada, and much MORE. Happy Reading!

The Top Ten Auto News Stories of the Week: April 6 - 11

Top 10 Blog posts, auto industry news, Activengage

This week has been very exciting for us at ActivEngage. Our President, Ted Rubin, is visiting the White House for #TechInDC and we’ve recently been judged as the highest rated chat provider in Dealer Marketing Magazine’s 2014 Technology Leadership Awards! We’ve also had a lot of fun filming a Happy video (see below)!

The President (of ActivEngage) is at the White House!

White House 4

Ted Rubin, President and co-owner of ActivEngage, was invited to the White House today for Business Forward's #TechInDC meet up of over 30 entrepreneurs from around the nation.

ActivEngage's Dine & Drive Events

ActivEngage Dine and Drive Event

Last week, ActivEngage employees participated in the inaugural Dine & Drive event - one in a series of events involving our local dealership customers and the best food trucks in town!

Dear Car Salespeople, Your Comfort Zone is Hurting Your Sales

communicating with car shoppers

We are now in a day and age where you cannot prefer to use just a single communication method and still expect to get the best results for your dealership.

Top Ten Auto News Stories of the Week: April 1 - 5

top ten

Hungry for the top ten blogs and news stories for the week of April 5th? This week, we’ve examined articles about promising new energy sources which may make our roads safer, cleaner, and more efficient. Also, April Fools’ Day pranks, faster Wi-Fi, and electronic skin! Check out ActivEngage’s top picks of the week:

The Social Notwork


ActivEngage Gets Rid of Analytics, Hires Psychics to Predict Your Dealership's Success

ActivEngage, automotive live chat, live chat

April 1, 2014 (Orlando, FL) -- ActivEngage, Inc., the most trusted brand in automotive live chat, has recently decided to throw out their highly-detailed reporting and analytics platforms. Instead, they will hire psychics to predict your dealership’s success with live chat.

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