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7 Steps to Overcome Shopper Distrust

Trust, Car Shoppers, Dealership Best Practices

There’s an on-going struggle in the dealership community for winning a shopper’s trust. 

ActivEngage is the Dealers’ Choice for Live Chat for the Third Time!

2008 DealersChoice

July 28, 2014 (Orlando, FL) -- Auto Dealer Monthly recently announced that ActivEngage, the most trusted brand in automotive live chat, has been awarded the top-ranking Diamond status for live chat in the 2014 Dealers’ Choice Awards for the third time. ActivEngage was also voted Diamond status in 2013 and 2011, and Platinum status in 2012.

The Top Ten Auto News Stories of the Week: July 19 - 25

Top 10 Blogs, Auto Industry News, Automotive News

We love bringing you the top news stories and blogs for the auto industry each week! Staying up with the trends and changes in the industry and car buyer behavior makes our business better, and we know it can really revolutionize yours too! So enjoy these articles and pat yourself on the back for realizing that the world isn’t standing still. Keep moving forward and keep learning!

6 Ways to Not Suck on Facebook

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You dedicate at least an hour of your day on your dealership’s Facebook business page. You chime in on posts about the auto industry, you change your profile and background photos, you post 8 times a day - YOU ARE COMMITTED. So why aren’t people liking your page?

Your Dealership's Staff Wants a Culture of Appreciation

Dealership Employee Appreciation

A dealership is often a high-stress environment, and if you don’t have a viable plan to show your employees that you appreciate them, you’re going to have to hire and re-hire over and over and over again…ad infinitum.

The Top Ten Auto News Stories of the Week: July 12 - 18

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Happy Friday, Dealers! As you know, ActivEngage puts together the top ten articles and blogs every Friday to keep you up-to-date on what’s happening in the auto industry! We monitor industry trends, current events, and the auto dealer community every week to bring you the top ten blogs and stories from around the globe.

7 Crucial Days Following a Test Drive

automotive marketing, automotive follow up process, automotive follow up tips

...7 days...

How to Slaughter Your Competition Like the German Soccer Team

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The World Cup is finally over and the German soccer team was the clear winner of the tournament. They possessed, not only the talents, but also the inner qualities of a winning team - and everyone loves a winner, both on the court and off. So how can your dealership’s team slaughter your competition like the ruthlessly efficient Die Mannschaft?

The Top Ten Auto News Stories of the Week: July 5 - 11

Top 10 Blogs, Auto Industry News

The automotive industry is in a big transition period right now, trying to figure out what the future is going to be like for car buyers and automotive dealers alike. That’s why all of these articles in today’s ActivEngage Top 10 contain tips and stories about doing things differently. It’s time to be innovative, dealers. Read and learn, then go forth and sell more cars!

Your Sales Team & Live Chat Associates Are Not That Different


The conversations your sales team has with your customers often dictate whether they’ll purchase or not. That’s why having a sales team trained in customer service is so important. 

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