An Exclusive NADA 2017 Recap with Todd Smith

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Last weekend, the National Automotive Dealers Association held its centennial celebration, the NADA100 Conference and Expo in New Orleans. There were great organizations and speakers present […]

“Video Chat” is Not Chat

I don’t often like to get into arguments about semantics, but I think this one cannot be ignored. There’s a term out there that chat […]

3 Costly Problems of Video Chat

.You know what sucks? When businesses do something they somehow believe will be beneficial to customers, but due to poor execution, the impact is damaging […]