Below you'll find a list of all posts from November, 2014
November 18, 2014 (Orlando, FL) — ActivEngage, Inc., the most trusted brand in live chat, continues to show exceptional growth by ranking #117 on Deloitte’s 2014 Technology Fast 500 list of fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. Their 1,025% revenue growth places ActivEngage in the top 25% of technology companies in all …
Incoming calls are some of the hottest leads for a car dealership. However, if best practices aren’t in place, these calls can turn from a blessing to a tragic mess. Bad phone practices will negatively affect your dealership reputation, your customer loyalty, and the acquisition of new customers. In today’s blog, we’ll discuss some Do’s and Don’ts your call dealership …
In a perfect world, shoppers would immediately know your dealership’s competitive advantages (i.e., amenities, “why buy” statement, and specials) by perusing your website. But that’s not always the case. Many times websites have too much or too little information, or shoppers are just too lazy to navigate the pages and find a reason to buy from you. If you aren’t …
“Nothing is more powerful than an idea whose time has come.” — Victor Hugo As the live chat industry grows, chat technology is getting better every day. New ideas are creating new chat features, and it’s important to know what options are out there that make tasks easier for your chat team and your online shopper’s chat experience more helpful. …
Live chat isn’t always as easy as adding code to your website and watching the leads come into your CRM. If you don’t have the correct processes and practices in place before you start, there’s a very likely chance that your live chat service could fail. And terrible chat can be catastrophic to your dealership. 7 Ways to Avoid Live …
