"We just couldn't compete head-to-head in traditional advertising down here. It's just not cost effective and can drain a marketing budget in no time flat, without any noticeable return." General Manager, Jim Behar Customer Since 2008
General Manager, Jim Behar Customer Since 2008
"I trust ActivEngage with handling my chats because of the level of training the Virtual Sales Associates receive. Also, they do a great job of making sure my needs are met through their Customer Success department." Internet Manager, Josiah Brunz Customer Since May 2012
Internet Manager, Josiah Brunz Customer Since May 2012
Read full case study here.
"Live chat is not new for Checkered Flag; we have used at least five different chat providers over the past few years. I can, with certainty, say that all chat services are not equal; there is a huge variation in quality, service and results. I sought the provider who could help us offer our site visitors the best service to increase our leads and sales, and I found it with ActivEngage. No other service has anything close to the reporting and analytics ActivEngage offers. Monitoring and training are a big piece of the puzzle that is missing in most chat services. I knew we would have good results with ActivEngage, but I'm actually shocked at how much more revenue we're now generating with live chat." Director of eCommerce, Alex Snyder Customer Since August 2009
Director of eCommerce, Alex Snyder Customer Since August 2009
"Using ActivEngage has increased our leads, which in turn gives us additional sales opportunities. It allows us to be more efficient and effective with our current site traffic while additionally offering our website visitors a concierge level of service. They are a great company with very knowledgeable staff whose sole focus is to make our business better. Their depth of BDC and Internet experience made this a no-brainer for me. ActivEngage ensures that you can capitalize on every opportunity when people visit your dealerships website." General Manager, Jim Behar Customer Since March 2008
General Manager, Jim Behar Customer Since March 2008
"ActivEngage's service is outstanding and they offer all the advanced features, including 'whisper technology,' that no other chat service provides. Using ActivEngage, I now generate so many qualified leads from our websites that I have stopped purchasing any 3rd party leads. The live chat business intelligence guides our interaction with consumers and we use the information to personalize communication with shoppers, based on their needs, in real-time. Customers now interact with us more on our websites, which translates to more sales for us." Director of eCommerce, Jose Alonso Customer Since March 2009
Director of eCommerce, Jose Alonso Customer Since March 2009
"ActivEngage is definitely more of a partner, than a vendor. Our account manager is always accessible and provides great insights on not only our website, but across the automotive industry and marketing trends." Director of eCommerce, Chris Fousek Customer Since February 2009
Director of eCommerce, Chris Fousek Customer Since February 2009
Watch "My Chat Story" Video.
"The greatest results we have seen with ActivEngage is what the service has done for our leads and sales. We went up from 303 cars to 356 cars, in a months time. It is just awesome. We couldn't find a better partner." Ricky Lopez, Internet Director Customer Since June 2011
Ricky Lopez, Internet Director Customer Since June 2011
"I highly recommend ActivEngage. We have experienced a very good return on investment as ActivEngage has been more than successful in helping our online business achieve greater conversion rates." Internet Director, Jeff Haze Customer Since January 2011
Internet Director, Jeff Haze Customer Since January 2011
"ActivEngage wins hands down. Their software was by far the most robust AND least expensive, something nobody in our industry (or perhaps anyone, period) can easily swallow due to the nature of business. It honestly confounds me to this day how ActivEngage's program - reliable chat, insanely robust back-end statistics, and ‘in-your-face' customer awareness graphics and imagery – perfectly combine to make the best chat product on the market today." Internet Manager, Chris Dugan Customer Since February 2011
Internet Manager, Chris Dugan Customer Since February 2011
"I researched live chat options extensively. I knew that we needed to begin offering the service on our dealership website as more and more consumers expect the option. I also knew that we wanted to handle the chats from within the dealership. ActivEngage offers the best solution for our dealership needs through their ActivSite offering. In less than two months of use, we're now generating more leads from our own site at a fraction of the cost of other lead sources. In addition to the increase in leads, especially for parts and service, I have been most impressed with ActivEngage's level of service and training for our dealership. They are always available." Internet Sales Manager, Jason Mickelson Customer Since February 2009
Internet Sales Manager, Jason Mickelson Customer Since February 2009
"To me, the most valuable aspects of the ActivConcierge solution are the calls to action that chats provide customers as well as the outstanding professionalism of ActivEngage's chat personnel. I like the fact that ActivEngage provides a full-service managed chat solution so that my salesmen can focus on selling cars and not chatting. I trust ActivEngage to provide me with the information I need in order to drive more traffic through the showroom. I would most definitely recommend ActivEngage to any dealership. I am continually impressed with how ActivEngage chats make each conversation meaningful with well-worded responses and tactics. Customers are using the chat service and tell me how happy they are to have that form of communication with the dealership available." Internet Performance & Marketing Director, Jim Bell Customer Since November 2010
Internet Performance & Marketing Director, Jim Bell Customer Since November 2010
"What I love about ActivEngage is the company's high level of customer service and professionalism. The development of a positive relationship with the customer is extremely important to a dealership's ability to sell. When we take over the customer relationship from ActivEngage, we are getting a customer in a positive frame of mind because of the quality of the chat experience. Still, what excites me the most is how live chat has improved our customer service. Since beginning our relationship with ActivEngage, we're finding our customers more engaged and writing more positive reviews." Owner and President, Kevin Reilly Customer Since February 2011
Owner and President, Kevin Reilly Customer Since February 2011
"ActivEngage definitely has the WOW factor they promise to deliver. We are thoroughly impressed with the service they provide for our dealership and online customers. Not everyone delivers on that promise and they have exceeded my expectations far and beyond anything I could have imagined. Our dealership's success is due in part to ActivEngage." Internet Director, Robert Perez Customer Since April 2012
Internet Director, Robert Perez Customer Since April 2012
"When I couldn't log in on a Saturday and get the reports I needed for a meeting, I sent my Customer Success Manager an email, expecting a response on Monday. Instead, she called me from a parade and had me up and running shortly thereafter! It's not just a normal B2B relationship with ActivEngage, they are clearly a partner." Director of Business Development, Mark Carey Customer Since January 2011
Director of Business Development, Mark Carey Customer Since January 2011
"We trust ActivEngage. Time and time again they have effectively handled our chats, grabbed the customers contact information and conveniently fed that information to our CRM system for immediate follow up." eCommerce Manager, Justin Brun Customer Since April 2009
eCommerce Manager, Justin Brun Customer Since April 2009
"One of the biggest strengths of ActivEngage is the software and all the data. I'm concerned with things like how long it takes to answer a chat and how many chats we are converting to leads. The reporting and analytics ActivEngage provides answers those questions and much more." Internet Manager, Peter Klein Customer Since May 2011
Internet Manager, Peter Klein Customer Since May 2011
"I'm very impressed by how efficient ActivEngage is. They easily generate customer information for us, email address, phone number, full name, and interested vehicle. They do a fantastic job of chatting, which let's our sales people focus on what they do best—selling." VP of Marketing Technology, Ryan Pesin Customer since March 2011
VP of Marketing Technology, Ryan Pesin Customer since March 2011
"We're not only using live chat for vehicle sales, but also parts, service, finance, really all dealership profit centers. People can be really impatient and live chat gives them instant gratification. Not all site visitors use the chat, but many of them do and the ones who do have the highest conversion rates. It's like a gold mine. The service paid for itself in the first month. ActivEngage is a top notch company with a five star level of service, speed and courtesy. I would put them at the top of the list for all vendors we have at the dealership." Internet Manager, Russell Blackstone Customer Since December 2008
Internet Manager, Russell Blackstone Customer Since December 2008
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