ActivEngage Chat Queues
At ActivEngage, we are focused on pioneering new ways to enrich and streamline the customer journey from your online dealership to your brick-and-mortar store. That’s why we’ve developed Chat Queues, a proprietary feature that organizes incoming chats to reach the appropriate person efficiently. With ActivEngage Chat Queue technology, your shoppers reach the right person, right away.
User-Friendly and Highly Customizable Routing
With just the flip of a toggle, ActivEngage is able to control the routing of incoming chats to the appropriate person based on highly-customizable criteria. We have mastered routing incoming chats to specific team members to create an effective and efficient managed chat service for our dealer customers. ActivEngage Chat Queues was designed to:
- Enhance the online experience for customers by providing more efficient and effective assistance via chat
- Specialize staff to answer specific chats and hold higher quality conversations when you use our platform in-house
- Improve lead generation strategies across channels like chat, text, and Facebook Messenger