From Alex Snyder, Director of eCommerce: “Live chat is not new for Checkered Flag; we have used at least five different chat providers over the past few years. I can, with certainty, say that all chat services are not equal; there is a huge variation in quality, service and results. I sought the provider who could help us offer our site visitors the best service to increase our leads and sales, and I found it with ActivEngage. No other service has anything close to the reporting and analytics ActivEngage offers. Monitoring and training are a big piece of the puzzle that is missing in most chat services. I knew we would have good results with ActivEngage, but I'm actually shocked at how much more revenue we're now generating with live chat.” More

From Robert Manrique, Internet Director: “We have been really surprised by the variety of questions people ask using live chat at the dealership website. Initially we thought shoppers would just use chat to get vehicle purchase information, but it’s used for much more than that. Site visitors ask about parts, from fuel injectors to speakers. They check to see if their vehicle is ready for pick-up from the service department. They ask about store hours, directions and more. Instead of calling or sending email, consumers increasingly rely on the speed and efficiency of live chat. It’s fast and easy and our high-end shoppers just love the instant gratification.” More

From Chris Fousek, eCommerce Director: “Our dealership website is the heart of our business and consumers increasingly demand instant gratification. Everyone is busy, and shoppers appreciate fast responses to their questions. A lot of people just don't want to pick up the phone and call the dealership anymore, and many don't want to wait for a response to email.” More

From Jose Alonso, e-Commerce Director: “Chat is the 'missing link' for our industry right now and ActivEngage's live chat is what we've been waiting for; it's interactive and instantaneous. Website visitors just love it, regardless of the franchise or demographic. People are at your website right now, hundreds of them, and that is where dealers should be communicating with consumers. ActivEngage's service is outstanding and they offer all the advanced features, including 'whisper technology,' that no other chat service provides.” More

From Jason Mickelson, Bill Dube Hyundai Internet Sales Manager: “I researched live chat options extensively. I knew that we needed to begin offering the service at our dealership website as more and more consumers expect the option. I also knew that we wanted to handle the chats from within the dealership. ActivEngage offers the best solution for our dealership needs through their ActivSite offering. In less than two months of use, we’re now generating more leads from our own site at a fraction of the cost of other lead sources. Live chat is an incredibly fast, efficient way to provide outstanding service. . .” More

From Todd Cole, Bill Dube Hyundai Internet Director: “Customers on the website like the instant gratification that live chat provides. Shoppers have questions and want more information. With live chat, we can help guide shoppers through the website and help them find the information they need really fast. It makes a great first impression and begins the relationship before the shopper ever sets foot in the dealership. . .” More

From Russell Blackstone: “We’re not only using live chat for vehicle sales, but also parts, service, finance, really all dealership profit centers. People can be really impatient and live chat gives them instant gratification. Not all site visitors use the chat, but many of them do and the ones who do have the highest conversion rates. . .” More