• Checkered Flag Automotive Group sought a new live chat service provider to help increase website leads and sales.
• Third generation dealer and Director of eCommerce Alex Snyder conducted thorough research and selected the ActivEngage chat solution as the most comprehensive, leading-edge service.
• The choice was heavily influenced by ActivEngage's extensive monitoring and reporting tools.
• These tools let the dealership see what's working, and what's not, in real-time without having to wait for weekly or monthly reports.
• Chat leads now have the highest close rate of all lead sources.
• Within two months of deploying the ActivEngage solution, chat to sales conversion has increased by 150%.

“Live chat is not new for Checkered Flag; we have used at least five different chat providers over the past few years. I can, with certainty, say that all chat services are not equal; there is a huge variation in quality, service and results. I sought the provider who could help us offer our site visitors the best service to increase our leads and sales, and I found it with ActivEngage. No other service has anything close to the reporting and analytics ActivEngage offers. Monitoring and training are a big piece of the puzzle that is missing in most chat services. I knew we would have good results with ActivEngage, but I'm actually shocked at how much more revenue we're now generating with live chat.”

“Everyone loves our live chat with ActivEngage, both our staff and our site visitors. Like it or not, the reality is that people visit dealership websites during their work day; I think about 95% of our chats are from people who are at work. Many companies monitor employee email and often other people can hear phone conversations at work. Chat is generally NOT monitored and it's silent. Really, it's a perfect method for consumers to get information while they're at work. With live chat, they can have questions answered, get details, make appointments and transactions, all while 'floating under the radar'.”

Please contact Amanda Tossberg (615-445-9577) to arrange an interview and/or for additional quotes.

About ActivEngage (www.ActivEngage.com)

ActivEngage’s proprietary business logic helps automotive dealers meet the needs of shoppers by providing dealerships easy to use, powerful website tools. Advanced live chat services let dealers identify, initiate interaction and communicate with website visitors in real-time. The essential person-to-person Meet & Greet that dealers require at the physical showroom is now possible on the dealership website through ActivEngage. This proactive website engagement decreases abandonment rates and increases website lead generation with the thousands of visitors the average dealership receives each month. ActivEngage provides the edge that dealerships need to engage more customers who browse for information because it starts building a personal relationship with shoppers from the moment they hit the dealership website. ActivEngage offers three tiers of service to ensure that all website visitors' experiences are enjoyable and uncomplicated, thereby increasing the value of dealership websites through better lead generation.

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